Hello.
We are newlyweds who stayed at hotel for 2 nights and 3 days from October 14th to 16th, 2023.
I am writing this email because I had a very unpleasant experience at hotel.
First of all, we are Koreans, and we are not good at English.
We were going to arrive before the check-in time on the 14th and leave our luggage.
I'm a longtime Chelsea fan, so I had a hard time visiting this hotel with my wife's permission
Unlike other hotels, we didn't leave our luggage for free and guided the deposit.
My wife and I thought we could get it back later, but it was a paid early check-in.
My wife and I may be at fault for lacking English, but the guidance method was very inappropriate.
The most upsetting thing about my wife and I was that the room that was assigned was for the disabled.
We visited the hotel on honeymoon, and we are not disabled.
It's terrible to think about the experience of seeing a room and bathroom full of convenience equipment for the disabled when I opened the door excitedly.
It was a hotel that I found really hard to persuade my wife, and it was a long-loved Chelsea hotel, but we were all so sad, angry, and hopeless.
My wife and I were not disabled and even visited in Chelsea tracksuit.
I still don't understand why the hotel lobby staff did that.
On the one hand, I thought that it might be discrimination to complain that we, not the disabled, have been assigned a room for the disabled.
So we went back down to the lobby and asked for a room with a bathtub, but the lobby staff kept sighing, "What's wrong with you?"
Seeing her sigh, I was sure this was Asian discrimination.
Dealing with her uncomfortable expression, I was sad to see the rainbow-colored wall outside the lobby.
Chelsea are a team that has worked hard and responded to racism for a long time.
That was one of the reasons why I love Chelsea.
But this experience made me despair, and my wife angry.