Baiyulan (Business) Hotel Puyang Baguaban West Street

A very bad stay, the wall coverings were stained and the bathroom was dirty. There are no screens on the windows facing the street. There is a rotten smell in the room

From service to hardware, it is a very poor experience, and the price/performance ratio is too low!

good, very good

Average facilities, average room layout, poor windows

The location is very good. It's very convenient to eat and go shopping nearby. It's Suning Plaza when you go out. The hotel also has a dedicated parking lot. Someone will help you park at the door. It's more convenient. You don't have to go far. The environment is very good, and the style of the lobby is very atmospheric. There are also smart rooms that can order songs. I prefer hotels with high cost performance. This is the first choice in Liyang

This negative review is for the front desk manager Dong. We have stayed in this hotel for almost a full month from mid-June to today (except for a few days of business trip to other cities). Originally, we also renewed our room today and will stay in this hotel for the next half month. I was planning to continue staying, but I didn't expect to encounter such a bad attitude at the front desk. After eating out at noon, I returned to the hotel and found that I had forgotten my room card, so I told Manager Dong that I wanted to make a new room card and take the other room cards with me when I went out in the evening. Manager Dong was very impatient and asked us to show our ID cards. When our ID cards were in the room, she asked us to show our photos (this is not because she is very professional and responsible for privacy, but because she did not listen carefully to the customer's demands from the beginning. She said she thought we were new to the hotel, so she asked for ID cards) I was extremely impatient during the whole process and was unwilling to give a new room card directly. I was told that a 50 deposit is required to get a room card... Her tone was very bad, so of course we also said in a strong tone that we had encountered situations before where we didn't bring the room card. The other front desk staff directly helped to make a new room card and did not require a 50 deposit. She said it was a new regulation, so we didn't agree with her. She insisted that she ask her aunt to open the door for us. We went upstairs to get the room card and came down to swipe it. She agreed to the proposal and notified the aunt on the pager to open the door for us. Think it's over? No. What really makes me feel bad is in the back! ! ! ! ! ! ! ! ! ! ! We turned around to get on the elevator, but just as we turned around, we heard her whispering a very dirty word with the word "si" in Liyang dialect behind her. It just happened that we were locals and could understand Liyang dialect. When I heard that, I immediately turned around and came back. I said, "What are you scolding?" Swear again. She immediately retorted: "I didn't scold you." (This also shows that she did scold you, otherwise she would just say she didn't scold you instead of saying she didn't scold us.) There is no three hundred taels of silver here. This front desk is really funny and it opened my eyes. Friends from out of town must be careful when staying in this hotel. Don’t be scolded by her in local dialect behind your back without even knowing it. After being scolded, because there were other new guests at the front desk who came to open a room, we did not argue with her anymore. After she finished opening the room for other guests, she said that she would not extend the stay and wanted to check out. She said that we needed to do it ourselves on Ctrip. No, it was ok. After I successfully applied for check-out, we immediately went upstairs to pack our luggage and immediately moved to another hotel. I don’t think anyone can bear to be scolded with the word “si”. But this is the first time I’ve seen such a bad receptionist. He can’t help but swear when a guest just turns around. Is he still a manager? If there is any false exaggeration or rumor in the above situation, we will be struck to death by lightning** Finally, I would like to thank the other front desk staff at the hotel, including two polite young men and a round-faced young lady wearing glasses. They are all very nice and patient. There is also the cleaning aunt in the hotel. Especially the cleaning aunt who wears glasses every time she cleans us. She is very nice and kind. After we went upstairs, the aunt opened the door for us. After I expressed my intention to check out, the aunt persuaded us to continue to stay. She is really a good aunt. We did not lose a single room card and all three room cards were returned in full. I have been using Ctrip for many years and this is the first time I have written such a lengthy review. I hope the hotel owner understands the real situation.