Mercure Hotels in Lisbon

Great room; we stayed on 18th floor that had a winding staircase with an outside patio. The patio was very large and had a fantastic view; it was wonderful. The beds were comfy and we were able to get an extra single bed brought in as there were 4 of us. The bathrooms were great with the rainshower head and sprayer, large soft bath towels and robes. The only thing that was disappointing is that the window on the main floor only went 1/2 way up the wall and there was no window on the 2nd floor bedroom; however you had the door that opened up to the patio on the 2nd floor. It was a fantastic room. The staff was great and quick to respond to any requests we had. Great place to stay. It is close to a park; restaurants, but seems to be more in the business district; however we walked all other to stores etc. Lisbon is very up/down so you are always walking up or down and on uneven ground/bricks. Fantastic place; just wear comfy/walking shoes and be ready to have some steep uphills and downhills.

I had a fantastic stay! The staff were incredibly friendly and helpful, going above and beyond to ensure a comfortable experience. The room was not only clean, tidy, and cozy but also a perfect retreat after a day of exploring Lisbon. I especially appreciated the hotel’s thoughtful initiative of offering a coupon for choosing not to have the room cleaned daily, a small but significant gesture towards environmental conservation. My time here was truly enjoyable, and I sincerely hope to find this hotel chain in other countries, to experience their exceptional hospitality again. Highly recommended for anyone visiting Lisbon!

A two night stay in glorious Lisbon made all the better by staying at this hotel. From the very efficient warm and friendly check in it felt right We had 3 standard rooms and whilst they are not ultra modern they were very well kept and scrupulously clean. Plenty of space and all amenities including fully stocked minibar. A lovely small rooftop pool and bar and a great restaurant. Very varied breakfast buffet and the evening buffet was very good value with a wide choice of dishes. The staff all round were very friendly and totally customer focussed. Would definitely stay here again Well done to the management for having a fabulous team working so we’ll.

Perfect location with the hotel about 20 walk downhill into town centre or 2 minute walk to the Metro - Marques de Pombal. We used a viva viagem card for zapping our way around . Can get anywhere in Lisboa really quickly and cheaply . Rooms were spotless and kept that way during our stay . Room could have done with a chest of drawers or some drawers in the bedside tables as storage was not generous. Breakfast was a simple but tasty buffet with hot or cold choices. Staff worked hard to refresh buffet and keep the tables free. Place is all you need for a good base to explore Lisboa.

I arrived at the Hotel Portugal on August 21, 2022 early in the in the morning for six nights and seven days. Staff was welcoming, professional and friendly. I had complimentary breakfasts during my stay and was able to have a nice breakfast at the hotel upon arrival. My room would be ready by mid-morning so after having a delicious meal, I took my first walk into Lisbon. I returned shortly after to settle in my 2nd floor room. I was given a really beautiful and quiet room (room 209) which was a good size, modern and classic room. The room and upscale bathroom had high ceilings, quiet air conditioning and a beautiful decor. The room was nicely designed and very comfortable with a large king size bed. It also had a flat screen television incorporated in a large circle mirror on one wall. The room had ample storage for hanging or putting clothes away in large wall cabinets. It was well thought out, fairly new, spacious and elegant. Room service was excellent and the room was made up during the afternoon. It was very comfortable and clean and it was a pleasure to return to it at the end of the day to relax and to have good night’s sleep. The buffet breakfast included with the room had a standard plate of fruit, cheese and thin slices of ham, plus a small delicious Portuguese tartlet. On top of that, you could order your choice of many things, including eggs, bacon and fruit yogurt. It was a complete and delicious breakfast that was served on the main floor in a nice dining area inside or on the beautiful and relaxing enclosed outside hotel terrace. The hotel was nicely and centrally situated with a short walk to major streets and squares like Rossio Square and Rua Augusta. From those areas, you had access to major points of interest in this beautiful and photogenic city. The city and surroundings are truly amazing, the people nice and friendly and the views are spectacular. Getting arround is easy just walking or taking a cable car or train. The hotel also offered access to a nearby roof top bar and terrace which was really perfect at the end of the day to relax, cool off and admire the views of the city. Finally, the entire hotel staff was professional, really helpful with advice on visiting Lisbon, gave other useful travel information and always got you a nice table for breakfast on the terrace. Everyone was just so kind and friendly. It made all the difference in my stay at Hotel Portugal. I want to especially thank Cristiana at the front desk and Dulce at the breakfast restaurant for their great service, attention and overall kindness. The hotel entrance was also welcoming with a friendly and helpful door man who always had a nice greeting and gave good advice and service. The stay went by quickly as the city of Lisbon and nearby coast, mountains and beaches are just incredible. I took 1000 memorable pictures during this great trip. Again, the staff was awesome. This city boutique hotel gets great reviews and I can understand why.

It was a small room with no corridor to the room so we could hear people moving outside. There was very little natural light to the room making the room feel a bit claustrophobic The room was clean and pleasant with en-suite and tv and coffee facilities and fridge all of which were working and new. The location is ok but it is a a bit out of the main tourist spots so it is quite a walk back to your hotel after a night out.

The hotel is located near most attractions, commercial streets and the sea, with convenient transportation and excellent location. Belongs to the quiet place. The room was comfortable. It's a little late to clean, at 3 or 4 in the afternoon.

I appreciated how this hotel was able to accommodate me on short notice after the original hotel I had booked with canceled my reservation. The rate was reasonable and it was located where I needed to be. The Grand Lisboa Hotel is part of a chain of VIP hotels in Lisbon. It was quite clean but slightly run down. The room was basic and since I just needed to sleep and shower, it was fine. All the money has been put into the bathroom with modern fixtures. The bathtub is high and slippery. There was no mat to prevent falling and stepping out of the tub felt a bit precarious. The rest of the room was spare. The bed was quite firm. A table and chair in the room had some sort of dried spill on them. Bottled water was complimentary. I did not make use of the bar or restaurant facilities whilst there. To change money, on goes to a sister hotel, the VIP Zurich-walking distance-and receives a poor exchange rate. Live and learn. The service, overall, is helpful. I was given suggestions, directions, maps, etc. All the things one expects from those in the hospitality business happened. No complaints, there.

AC not working properly, no food in room, no mini bar, uncomfortable, old property needind minor renovation, many things not working such as shower head, sink not draining enough, sometimes not cleaned well. ceiling damage and micro pieces falling in bathroom AC filter dirty, walls in cupboard, could hear the couple next door having sex every time. head manager of the hotel not listening and almost rude. asked him to fix the VMC, there was too much humidity to which he replied that he is not god. I told him that if he cannot make a VMC changed I do not know how he is a manager. no discount nothing for the hassle it has been there. changed room once to have even more issues. did not seem double windowed either we could hear the street. barman when I asked him what he has aside of drinks, his reply was so low lever: What do you think I can have? it is a bar. when I explained that he might have offered snacks or small food, he did not understand. it is a very low level hotel for a high price. I will never recommend that place and I will even spend some time to damage their online reputation.