Best Western Lichfield City Centre the George Hotel

Very nice hotel staff Very helpful great location will definitely stay here again

Overnight stay following a visit to the theatre. Disappointed that despite having a blue badge we had to pay £8 to park. Room small but very clean and close to lift as requested. Breakfast plentiful.

Poor sound insulation. We could hear the very lively and noisy town centre nightlife until the early hours. Also had wooden floors and could all the movement from the room above. Decor was tired. Hotel car park was limited and full when we arrived so parked in the public car park behind which cost £20 for 24hrs.

Friendly check in and great service at Breakfast from the Gentleman sitting me down and serving tea and toast

The hotel is well located and is a really nice old building. The standard is really good, the breakfast was amazing. Room nice and clean. The only negative I had is that it said Free parking at the hotel. I was going to park at the main carpark and pay, due to the hotel parking being full but I waited and someone left so I had their space. Upon checkin I still had to pay for parking. Apparently if booking through an agent you have to pay for parking, which is actually more than in the main carpark anyway!

No problems with hotel ad such. However, we were awakened in the early hours by noisy guests in other rooms. In addition early morning , we were awoken by the noise of binmen below our window. Appreciate such work has to be done, but ..

The staff were welcoming but the room was (in my view) over priced - very small and in need of a freshen up. The bathroom was very small and the shower was tiny. I struggled to get into or out of the shower and once in it having any kind of a meaningful wash was a challenge. The room itself was Ok but tired, I had only booked a single room as I was only staying one night after a night out with friends but it was tired. Nothing bad about the hotel - just didn't feel like i got value for money and I was a little put out by £8 to park and £12 for breakfast. Again - just didn't feel like value. The staff were pleasant and the dining / bar area was nice. I just left very underwhelmed and lighter in the wallet.

Our room was extremely warm when we arrived mid afternoon. We turned off the radiator and tried to open a window to get some fresh air, however it was only possible to open the secondary internal double glazed portion and not the original window behind. Consequently the room was still too warm to sleep comfortably when we went back to the room around 11pm. All the staff were very friendly and helpful. The public rooms are nice, but bedroom was a bit dated. Hot buffet breakfast was very good. There is an additional £8 / night parking charge on arrival. Parking is only complimentary for guest who book direct with the hotel. All 3rd party booked rooms incur an additional charge!! I was not impressed by this.

We booked the executive suite for at The George for a special occasion (my 50th birthday) to coincide with our booking for a reservation at Tom Shepherds Upstairs restaurant, both were booked back on December 28th 2022. We looked forward to this occasion for months and were very excited to be staying in Lichfield. Unfortunately when we arrived and checked in the room we were allocated was NOT the room that we had booked. When I returned to reception they were adamant it was the correct room until I showed them my email to confirm I had booked the executive suite. At this point they said the bride and groom had that suite and the hotel was fully booked. We were very disappointed with the response, and were offered a bottle of Prosecco which was very nice but there was no mention of any kind of refund for the difference in price or the inconvenience. I’m more disappointed that we weren’t informed of this beforehand my email, text or phone call which we then could have made alternative arrangements or they could have at least offered us breakfast for the inconvenience. My partner has emailed the hotel a number of times but we have received no reply at all which I think is very disappointing and unprofessional.