Hotels near The City Retreat, Leicester

Receptionist was very nice and helpful. Hotel is clean and comfortable. Don't expect too much as you get what you pay for. Key thing is hotel was what we expected and was a nice stay. Good location as very close to city centre and Abbey Park which is worth a visit

This was the worst hotel I have ever stayed in. I was really reluctant to write this review as everyone I spoke to at the hotel during my stay was helpful and friendly, the staff there were top. However after complaining about the stay when checking out, again the woman I spoke to was lovely but said a manager would need to get in touch. It’s been four days and the owner/manager hasn’t. I gave them the opportunity to get in touch and see what went wrong, now I just need to be honest about the stay. This was the worst night sleep I ever had, in a hotel or otherwise. We paid for a suite, so one of the nicest rooms in the hotel. However from the moment we got in the room it was unbearable. The heat in the room was like being in a sauna - that isn’t an exaggeration. We went around the room to see if there were any radiators on that we didn’t spot! Unbearable. There is no air conditioning in the room just a tiny fan left on the side for us to use. That provided no relief. Maybe your thinking open a window, they are prevented from opening more than a few inches. So we were just stuck in this unbearable room with no alternative. In order to get the 2 hours sleep I did get that night. I had to get up and stand in a cold shower multiple times. This was a stop on a road trip my wife and I were having for our honeymoon. I rated all the other hotels 5 star they were amazing. This put a real downer in our otherwise perfect trip. I was embarrassed picking this hotel to stay in as one of our stops. Avoid it like the plague.

We stayed at this hotel as a couple as we were attending an event at the rugby stadium, which is literally 30 seconds walk away. The room was absolutely spotless! Well kept and had everything we needed and more, hairdryer that actually dried my hair, iron/board, fridge, safe, kettle, even a posh coffee machine. The bathroom, well wow, it is a little small but to be honest, not too small. The shower, wow, there was a hole in the shower door so you could start the shower from the outside! It was also a handy hole for reaching my toiletries. The TV was great and room service was reasonably prices and pretty speedy! All of the staff we had contact with were friendly and looked happy to be there!! I've stayed in hotels from Fiji to Blackpool, from Glasgow to New Zealand and this rates in the top! We will definitely be staying here again.

The friends we went to from the airport were very convenient. It would be great if we took a taxi directly. Then the front desk service was very friendly. We stayed in so many hotels and felt that the price performance of the hotel was very high. Recommended

Very good hotel, clean and tidy, free and convenient parking, not too far from the city center, just outside the city, breakfast in the morning is also very good, very worthy hotel

I stayed here in April 2022, and I forgot my ring which is of much sentimental value to me. As I live in Scotland, I did not find the time to come collect it during the months that followed the stay. I managed to go back today (2 October), was greeted and welcomed very warmly by Nadine at reception, and told her about my ring. She went to the back and looked through everything she could find, and much to my delight my ring was still there and she found it for me! I am so happy, it made my day. Thank you Nadine!

Dear Marriott Hotel Leicester, Thursday evening (18/08/22), I went to the Marriott Bar for a drink with a friend, between the hours of 8:15pm to 11:15pm, the ambiance was lovely as per usual, customer service was spot on and overall I was having an pleasant evening. Nonetheless with a consumption of a few drinks, my bladder was due to burst and I made a trip to the ladies. Whilst I was washing my hands, I heard someone in the cubicle flush the toilet, she came out and walked straight out the door! Yes that’s correct she didn’t WASH HER HANDS. This wasn’t just any women, it was an employee of the Marriott Hotel! I saw her walk to the Market Street bar/restaurant which is part of the hotel and she had continued to work! Marriott, do you not teach your staff members the very basics of hygiene and the importance around this??? It was rather disgusting and concerning to witness, especially to have seen this female work in the bar/restaurant area? Description of female: long black tied up hair, 5’4 approx and of a large build to put it in a polite manner! I’m just glad I didn’t vomit with such disgust!!! Yours truly :-)

Arrived on Monday and the staff were amazing. Really happy and informative . The two gentlemen on the counter smiled the whole time we were there and made us feel extremely welcome. Our rooms were changed to be downstairs as we had our dog with us. They couldn't have been better. The rooms were very clean and welcoming. Small and cosy, but it's what we expected. Evening meal (curry) was really nice and well worth the money Woke up the Tuesday morning and everything changed. The breakfast staff didn't talk to us or smile once. The lady just pointed at the food when I asked what was included in our breakfast. We went for food in the evening and the staff were really rude and charged us the wrong price for our food and drinks. No apology for offered. There was a twenty minute wait from our first to fourth meal. Once again no apology. I asked twice for the naan bread for the curry and was finally told that there were none left. This was not explained when we ordered. She said we could have white bread if we wanted. The food was left on the counter one at a time, unlike the first night when it was all brought together to our table. In conclusion, the facilities were clean and easy to access, the beds for small but comfortable. Very nice shower. The staff on the first night deserve a pay rise, unlike the second who need to be retrained in their job roles

The hotel is a university hotel which is relatively close to the school. It takes about 30 minutes to walk to the town. The bed is comfortable and the sanitation is relatively clean. It is not very convenient. It can only be used in the hotel or the dining hall next to the hotel. Generally speaking, it is still Quite satisfactory.