Savoy Hotel Mactan Newtown Reviews

First off, I’ll start by saying rather pay a little extra and stay at the Belmont Hotel next door, which I’ll explain below. I stayed at the Belmont Hotel for 2 nights and 5 nights at Savoy Hotel. Had I had the choice of being able to refund at the Savoy, I would have done so. Let me start with the positives. The cleaning staff and staff alike at Savoy are absolutely fantastic - so kind, so respectful and friendly. The attitude of the staff should be commended! The service of the room was good. The front desk staff, some of them, may just let you stand and wait aimlessly. I initially booked the Superior Deluxe Room. I arrived at 12pm and check-in was at 3pm. I eventually got to my room and it was tiny. Plus there’s an adjoining door to the room next door where you can hear everything. I then noticed several dead cockroaches in the bathroom. I then went downstairs and changed rooms and paid for an upgrade for the Deluxe Premier Room which was bigger and no adjoining room. Note that at the Belmont the room was not an adjoining room and had good sound insulation. Upon entry to my now upgraded room, there were several live cockroaches in the bathroom and then some baby ones on the wall behind the sofa and on the bed! I immediately changed rooms again! This time the second room was better. It was a corner room with a view of the ocean at one side and the swimming pool at the other. Every day, the staff serviced the rooms really well, I must commend Savoy for this. However, Savoy really needs to purchase new bathroom towels which are yellowed, broken and tattered. The room is good at blocking out noise from outside, and the bed was relatively comfortable. You can’t, however, order breakfast from the restaurant unless you purchase the buffet. Makes no sense as you should give your guests a choice if they want the buffet or order breakfast from the hotels breakfast menu. Overall, the highlight of my stay was the incredible and friendly staff (servicing staff and security) who always, numerous times a day, greeted us warmly with a big smile. It really makes a big difference. Pictures: first the Superior Deluxe Room & then the paid for upgraded room Deluxe Premier Room.