La Palma Hotels & Accommodations

Firstly don’t make the same mistake we did this and believe this is a 5 star hotel it isn’t. No Air Con No hot water then no water at all Rude Staff Party's until 3am We arrived on the 13th march around 7pm, upon check in we was offered no help with our luggage which straight away screens out 4 star at best, but this did not bother us and wouldn’t of even mentioned it if it wasn’t for the rest of the issues. Once we had taken all our bags to the room we decided to go for some food in the restaurant, the food itself is good, but the service is horrendous the staff have no personality and remind you of a prison warden on a tv show and we had to pay right away, usually all the hotels I’ve stayed in it’s charged to your room. The next morning my wife went for a shower and the water was freezing cold so I called reception, they said they was going to fix it and they did and as a result we ended up with no water at all, eventually they sorted this issuer out by the time we returned form our day out. When we returned to the hotel the weather was beautiful so we switched the air conditioning on, but it was warm, I called reception they said they would talk to maintenance, but I heard nothing so asked again a few hours later and they said it was turned off as they was expecting cold weather soon, I’ve never heard such rubbish, I was told to use the ceiling fan, but this thing sounds like a plane taking off and we paid for a presidential suite and the fan is only in the bedroom, this made the room very stuffy and therefore you had no choice but to sleep with the patio doors open which is great if you like listening to dogs barking all night The rest of the week we just used room service and sunbathed on our balcony which was ideal as we never had to sit in the restaurant with the prison guards. Our last night here was the worse and I’ve never experienced something so bad from a hotel in my life. They had a wedding outside the hotel and it was so loud you would think the wedding was in your room, kids running about screaming like they was being murdered right next to the pool and the staff just watched and did nothing, a blatant disregard for health and safety and no respect for other guests

The room was very acceptable except the beds were basic and quite hard. The pillows were of poor quality . We had a view , but unfortunately it was of the desalination plant opposite. Air- Con very good . Safe in room free and worked well Breakfast was extremely poor and bland . No fresh fruit the first three days - only tinned . Then only melon and banana , next day kiwi !! A treat !! Considering the area we are in we found that hard to understand. No omelettes just fried eggs. One day actually started cooking my own as the chef was no where to be seen . Pre cooked scrambled eggs - there for the whole service . Bacon and sausages swimming in grease . Hard boiled also available. A selection of of sliced bread , no rolls etc . I think you get the picture. Coffee machines were good . Selection of various coffees , hot water and milk. When we got here the hotel was extremely busy. Wedding on the Saturday. Outside area /pool was cordoned off to “hotel guests” On the Sunday still busy , again “outsiders” came in for a child’s confirmation and pool party , so wasn’t again available for residents . My biggest disappointment was how ever after using the outside pool for nearly 4 days , I was told it was closed until July !! It was cordoned off . I complained and was told the pool had been closed all the time , they had no knowledge of the other use and if I wish to use it “that was my responsibility “ . we had to use towels from the room The Spa was “free” and part of the deal and I have to say was the highlight of the stay. Although the other reviews were spot on it’s in no doubt in decline . The area is rusty , the walls plaster and paint coming off . Being salt water and hot it needs constant maintenance I guess - clearly still not getting it . After Monday the hotel was extremely quite. The staff focus on service is non existent- no eye contact always looking at computer screens and no care or answers to enquiries. We didn’t eat in the hotel - not sure anything was available to be honest. There was no bar person except if you pressed a bell . The Hotel is situated as well we knew , right on the outskirts of town , but there are a few places to eat out locally ( rose Indian restaurant) the very best . There is also a “petrol station “ across the road that serves good food , beer and coffee . I know doesn’t sound great but worth a pit stop ( very nice people) . The walk into town is a brisk 20 minutes. As with many Hotels it could be great with the nature environment and beauty but it seems that there is no will and desire to be so .The management have lost their focus. I would come back to the area , but certainly wouldn’t come back to this tired, uninspiring place and quite frankly I’m not sure they cared if I did or not .

Firstly we would not say this is a 4 star hotel, possibly a 2 star however, we paid €60 per night (plus €15 per night parking) in mid July for a double room on the 6th floor and we thought it was good value for money. The good things first, staff were exceptionally friendly with the front desk always manned. Our room was large and airy with good air con and the bed very large and comfortable. Location is perfect for the town centre which is a 10 to 15 minute stroll away. Things to improve on …. The allocated hotel spaces in the underground parking are exceptionally tight - if you have a car bigger than a Ford Focus you will probably struggle to park here. Despite exchanging emails on different subjects before our visit they never told us that improvement work was being carried out on the hotel; you don’t even get told on your check in - there is just a sign in the lift. Consequently, when we were woken up in the morning at 9am with the sound of jack hammers we were not impressed. Our room on the top (6th) floor was very dated and certainly looked nothing like the rooms shown on their websites. The double glazing had no effect in stopping outside street noises especially the street sweeper at 6 am. The bathroom is not vented nor has an openable window, there are no cups or glasses of any type supplied in the room; free tea and coffee is available in the foyer. There is no bar or restaurant in the ‘4 star’ hotel though a continental breakfast can be purchased. So, would we go back or recommend this hotel - strangely yes if the price stays the same and they complete the renovations.

Estuve el pasado viernes día 13/10/2023, y reservé una suite. Indicar que el baño está casi tan grande como la habitación, con su bañera de hidromasaje que no use, pero que tenia. La cama era de las dimensiones indicadas, pero el olor de la habitación, era insufrible. Cuando llegue, las ventanas estaban abiertas de par en par, luego eran conscientes de ello. Baje a recepción y lo indique ( la chica exquisita) y me dijeron que enviarían al servicio, ya que yo salía hacer unas gestiones. Cuando llegue, el olor igual y las ventanas de par en par. Habitación 523. Una pena que lo que podía hacer estado bien, suponga un no volveré, por si acaso. El tema del olor en las habitaciones, posiblemente de la ventilación debe corregirse, dada la mala imagen que te llevas. El parking, para coches muy pequeños y fuera del hotel. Avise de que el vehículo era grande y el chico que me acompañó quería que lo dejara en una plaza que no entraba. Lo pude acomodar en otra, con muchísima dificultad. Y cuando fui a salir, pues no podía, dado que habías vehículos que me impedían salir. Un poco de cuidado con estos detalles también vendría bien

The fact is that they have done a lot of cooperation with us. If it is true that we found some unimportant details at the beginning, due to the inconvenience caused to you, they did not provide them with a bottle of cava, but they themselves provided it. Many details. The room facilities are complete and detailed. It must be said that only the details of the bathroom make us fall in love.

The hotel was clean, in the room lacked the coffee shop as it was in the description. The large bed, the pad a little hard, the nice coats. The regular bathroom, we ordered a shower but we got the bathroom. The hotel has a very good location and is very comfortable and very comfortable. The hotel is very comfortable and very comfortable.

Stayed for four nights with an EasyJet holiday package. Great location. Cafes, restaurants and little supermarkets very close. Room was basic, but very well maintained. After all, you only sleep in it. All staff are very friendly and approachable. I definitely would stay there again if I were to visit Murcia again. 20 minutes to and from the airport in a taxi 29 euro each way.

To say that this hotel was disappointing is an understatement. We arrived at around 10:45 pm on June 5th. When we arrived, we asked if there were any places open to eat. They informed us that their restaurant closed in 15 minutes, so they couldn’t help us. We asked if they could recommend someplace to which they responded that we could walk 20 minutes “that way” and maybe something would be open. No offer of calling a taxi, nothing. We were underwhelmed with the staff already, but when the elevator door opened, we were hit with a smell that I can only describe as dirty gym socks. Then we opened our room. The ever present odor remained, but we were greeted with a whole new set of issues. It was hot, and there was no way to regulate the air. There was a poorly patched hole on the wall inside the door with some brown substance smeared/dripped down the wall. The curtain was shredded as if a cat had been hanging from it. There were broken tiles in the bathroom. The toilet seat was broken (when you sat on it, it slid to the right). One tile was so loose next to the bathroom door that my husband almost lost his balance. Mirrors were dirty. There were lipstick prints on the windows. One of the most disturbing things was that when I picked up the hairdryer, it was sticky. So gross. So, the next morning, we got up to get breakfast only to find out there was no breakfast menu. Also, no lunch menu. So, we did have a tea and a croissant while we watched the kids at the daycare that functions outside of the hotel interact. That was the best part of the experience. During breakfast, we booked another hotel in town. We left for the day. We stopped by and checked into our new hotel which is lovely. We returned to Sercotel to retrieve our bags and check out. So, we paid for four nights in advance. We stayed one; that’s how bad this place is. Also, to add insult to insult, when we checked out, they tried to charge us $44. I told them that we paid in full in advance. The clerk suggested that maybe we had dinner!!!!! NOPE!!! In the end, they couldn’t explain the $44 charge and told us we didn’t have to pay it. Gee. Thanks for not charging us money that we didn’t owe you. Do yourself a favor. Never. Ever. Book. Here.

My stay at Hotel La Zenia was a delightful experience from start to finish. The hotel exudes a pleasant and cozy atmosphere, making it the perfect retreat for relaxation. The view from the hotel is breathtaking, adding to the overall charm of the place. Andres from the animation team stood out for his exceptional service. Even on his day off, he was incredibly helpful in organizing activities, adding an extra layer of enjoyment to my time at the hotel. Furthermore, I was pleasantly surprised by the affordability of the drinks, especially the Guinness, which was priced at only 6.70€!! This made unwinding at the hotel's bar even more enjoyable.

The experience and stay here has been very good, it was the second time I came here with my partner and this time has been better than the previous one. The room was very clean and the hotel was very comfortable. The room was still smoking, even though it was a non-smoking room, as I was here for the first time. The dryer you have to be pressing a button all the time and at the end your fingers are tired, and at least in our last room there was no swab in the bathroom, so I couldn't slip my hair in front of the mirror. The hotel was very comfortable and very comfortable.