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Imperial Suites Serviced Apartment
4/567 Reviews

Imperial Suites Serviced Apartment

Kuching|2.46km from Kuching International Airport
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

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Reviews for Kuching Hotels

Searching for hotels near Kuching International Airport? Compare room rates and reviews to find your ideal stay.
Imperial Hotel Kuching
4.4/5215 Reviews
The hotel is located next to Boulevard Shopping Mall with lots of shops, restaurants and food center. Hotel Room was clean and comfortable. Breakfast was good but menu should be improved.
1Acs Residence
4.4/52 Reviews
The location is relatively off, and there is nothing to eat around. It is cheap and there is a place to park.
Imperial Suites Serviced Apartment
4/567 Reviews
A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.
One Point Hotel
3.6/518 Reviews
Went here last weekend due to merdeka sales ongoing in kuching,as we were being thrifty..hotels that are rm50 is the one we are looking for,fortunately this fit our bill for 3d2n,imho rm35 per night totalling for rm110 is good for the money..although u have to remember the rooms are small and soundproofing is quite bad,literally if u plan to have sex here just fuhget it..because room nearby got kids around and the other neighbor is gossipping and we can hear it,but everything else is forgivable considering the price is CHEAP and ohyeah good food is all around,dont worry they have 101 foodcourt and siang2 corner
Rume
4.1/521 Reviews
5 mins to airport. Many nice food nearby. The hotel with restaurant. A new hotel with lots of parking nearby. Bed is comfortable. Stay there for 5 days , but no housekeeping service unless go down to reception to call them to do cleaning service. Room card can't use for all 5 days, end up to go down to reception to reset the card everytime when back to room and the receptionist unable to give me a reason. Cleanliness can be improved. Some area such as telephone and tv not cleaned.
Imperial Suites Serviced Apartment
4.5/59 Reviews
Excellent choice for group and/or family holidays. Good, clean facilities. New premises with breathtaking view of Kuching from the 3rd mile.

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Hotels Quick Overview

Number of Hotels1,141
Number of Reviews5,542
Lowest PriceS$ 9
Highest PriceS$ 445
Average Price (Weekdays)S$ 66
Average Price (Weekends)S$ 69

More about Kuching International Airport, Kuching

Book hotels in Kuching via the Trip.com website or app, it's easy and hassle-free. Book your hotel on Trip.com for an amazing travel experience. Kuching is a city with tons of tourist attractions. You'll never want to leave! Located in Malaysia, Kuching is a well-known and vibrant city.

For those traveling for business and tourism, Kuching International Airport is the preferred choice when visiting Kuching.

There are 184 hotels in Kuching on Trip.com, including luxury, boutique, and budget hotels. Kuching has high quality and low-priced hotels. You can spend one night at a nice hotel for only 38 SGD. There are 3 five-star hotels in Kuching at an average price of 56 SGD per night. There are 10 four-star hotels in Kuching at an average price of 58 SGD per night. There are 66 three-star hotels in Kuching at an average price of 42 SGD per night. There are 23 two-star hotels in Kuching at an average price of 21 SGD per night. There are many well-known chain hotels in Kuching. In Kuching, there are hotels under the Pullman brand. Travelers who favor this brand can choose to stay there to enjoy the luxury services provided by Pullman. Hotels under the Pullman brand are a good choice. Riverside Majestic Hotel Kuching in Kuching is a favorite among Trip.com users. Jinhold Serviced Apartment Kuching is also one of the most frequently chosen hotels.

In the city center of Kuching, you'll have easy access to Sarawak Museum, The Great Cat. You can choose attractions in Kuching that are perfect for a weekend getaway, such as Wind Caves, Bako National Park, Damai Beach. The most popular attractions for tourists in Kuching are Carpenter Street, Kuching Waterfront. With a developed commercial area, visitors can head to Green Heights Mall, Main Bazaar, Boulevard Shopping Mall for a great shopping experience.

Average Temperature

• January to March: 28.58°C during the day, 24.89°C at night

• April to June: 30.28°C during the day, 25.72°C at night

• July to September: 29.94°C during the day, 25.29°C at night

• October to December: 29.25°C during the day, 25.01°C at night

Average seasonal Rainfall

• Spring: 498.67 cm

• Summer: 245.0 cm

• Autumn: 225.83 cm

• Winter: 402.73 cm

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