Guest User
January 31, 2023
We were in Hills Polyana together with a young man from 24.03 to 25.03. We had a superior room with a balcony and a mountain view. In general, for Polyana, the foothills, the hotel is good, we liked the rest, but there were some minor shortcomings. So let's start: Service: I must say that everything was quite good in terms of service. The only thing, my young man had a birthday 23.03. I wrote in advance in Direct on the hotel’s Instagram that we were going to them to celebrate his birthday, to which the hotel replied that they would definitely congratulate the birthday man + I also indicated this in the comments when booking the room. Upon arrival, at the reception, the girl told us that they do not congratulate birthday people after the birthday itself, but in the end they brought us a bottle of champagne to the room. Pleasant enough. Staff: of course, as elsewhere in such hotels, the girls at the reception were a little arrogant. At the entrance, all guests are given a glass of champagne as a compliment. The waiter who was doing this stood rather faceless and poured half a glass. But the girl at the bar and the guys at breakfast are very cool and nice. Everyone says hello and wish you a good day. Food (breakfast): As for breakfast, it was included in our rate. It takes place in the vaunted restaurant "Med". The selection is small, but quite varied. Delicious warm cheesecakes and pancakes. Champagne is served. You can order egg dishes, we took scrambled eggs with all the additives. Everything is delicious. Rooms: the room is quite spacious and bright. The design is good. Small bed, TV was very far from the bed. Bedside tables are uncomfortable, narrow and with a lot of drawers (it is not known why). There was a pillow menu, but you should know that ordering one pillow costs 500 rubles, and those included in the price are terribly uncomfortable. It seemed to us that there were few outlets. There was a safe, but we didn't use it. Usually the safe is in a closed cabinet, but here, on the contrary, it is on an open shelf. The bathroom had a comfortable shower. All the necessary cosmetic kit was present: a shaving kit, a set for brushing teeth, cosmetics. Our room had a small balcony with a table, two chairs and a wonderful view. The room was very hot at night, opened the balcony. As for the mini-bar - it was, but paid. Upon arrival, you will be charged 5,000 rubles. in case you use this bar or if you break something. So to speak, a deposit fund. Upon check-out, after a thorough inspection of the room, the deposit is returned. Pool: A small but well heated pool is included in the price. The water was about 30 degrees, swam in the morning and evening - absolutely comfortable. The staff brings towels to the pool. They asked if we could go to the pool with glasses of champagne, they replaced them with plastic ones for convenience and put them next to the pool itself - very convenient. We did not visit the spa area, as it seemed expensive to us, but it is small and very cozy. For a company, having bought an hour in a vat, it will be super. Restaurant: the vaunted restaurant "Med" is quite cozy, small, forest style, in
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