Guest User
December 24, 2023
Extremely bad, super disgusting place, 0 points. When I checked in, I didn't know if it was because I was holding a Chinese passport, but I could clearly feel that the other party had a suspicious attitude. He asked me for a long time and asked me to read all the English regulations carefully, as if it was a three-part contract. He also said that the lights in the lobby were turned off at 11pm and no one was allowed to use them. He had to go back to his room and no food was allowed in the room. I was asked to fill in all the information, including my Chinese address, phone number and email. What does my address and phone number in China have to do with a shabby Japanese hotel? I felt very uncomfortable at that time. I stayed in Japan for 10 days and other hotels were very polite, but none of them had this kind of attitude. I asked to check out and no longer wanted to stay, but I insisted on not giving a refund. I said that if you don't want to stay, you can check out freely, but you can't get a refund. Seeing me sitting at the door, I contacted Ctrip customer service on my mobile phone to coordinate. Not only did they not refund me, they also kept urging me to get out. It was as if he had never seen money before, embarrassing all Japanese people. There was no other guest in the entire hostel except ourselves. Looks like it's going to go out of business soon. In the end, the negotiation failed. I was worried about staying there, so I booked another hotel and left. I made a complaint at the JR Sannomiya Tourist Office the next day. I just want to tell the Japanese people, don’t always think that the quality of the Chinese people is not good. Your country also has **, which is a disgrace to your country. Finally, I would like to thank Ctrip's customer service and complaint manager. They are very helpful and the service is very good. They have been working hard to help me negotiate. In the end, when the hotel refused to refund, Ctrip itself compensated me part of the cost in Ctrip wallet. Thank you very much. . It is indeed a website that I have always trusted for booking tickets and rooms when traveling for a long time.
Original TextTranslation provided by Google