Guest User
October 13, 2023
We arrived at Trabukos Beach Complex and signed into the accommodation by the young man on the desk and we then were shown our rooms. To say we were disappointed would be an understatement. The rooms were very tatty and old looking, the curtains were tatty and didn't fit the windows, the accommodation is advertised as self catering but there were NO cooking utensils, I had 1 old pan and my mum had 1 old pan and one frying pan. When I looked in my wardrobe, I had 2 hangers and 1 was broken. My mum had 3 hangers. I asked the man on reception for some more he said there weren't any, so I had to go to the shop and buy some! My mum's room had plaster missing from the walls, plug sockets hanging out and I had some live cockroaches running across my floor. Unfortunately, I managed to drop and break my phone on the first day which contained the photos of the cockroaches but the rest is attached. My mum's room had barely any water, with a small trickle coming from her taps. The electric rings for cooking were ancient and took ages to heat. We asked to be moved but were told the hotel was full. However, in the morning, there was another young man in reception and he managed to find us two new rooms that were not on the ground floor, so the hotel was clearly not full. These rooms were only marginally better and without the cockroaches! Somebody else got moved into our two previous rooms the next night. The couple next door were appalled with their accommodation and had tried to call Love Holidays to try and complain but were told it was not their responsibility. They had had to go out and buy a knife, as there was nothing for them to prepare food with in their room. It appears that the 'hotel' complex had a reputation in Kavos of being of very poor quality, with locals asking 'Didn't you read the reviews?' rolling their eyes and saying 'Yes, we've heard it's bad!' Photos attached show the poor and damaged quality of the wooden walkway and bridges that residents and staff have to walk on. Not only is this highly dangerous, it is incredibly unsightly and adds to the poor image of the complex. In short, the reality of the complex fell way short of the photos that were used to sell the holiday. Talking to other hotel residents, they too were appalled at the quality of the accommodation and had asked to move rooms. I did try and get in touch with the Love Holidays rep on Corfu but was told she was nowhere to be seen and nobody had been able to contact her. (I don't have a name) This accommodation is extremely poor and of a very low standard and should not be rated as 2 Star.