Guest User
January 31, 2023
My boyfriend and I stayed there for 2 nights (saturday to monday) mid-August, we had a half-board option (breakfast + dinner), the price included access to the wellness centre. Room: the picture did not correspond to the real room. The sound isolation was very poor (we could hear the doors slamming in the corridor), the floor and furniture were dirty and dusty, the floor was scratched, the bathroom door as well, no aeration in the bathroom, the shower door did not close well so we had water flodding each time, the soap dispenser was broken, the sink and toilets were stained, and there were insects also coming in. A small flat screen TV on a desk, no decoration, the AC was working, the view was on the parking. Wellness centre: the jacuzzi (1/1) was out of order, the 2/2 hammams were broken, 1/2 saunas was not functioning, the fitness room had dirty and broken machinery, with no AC, so the temperature inside was at least 30-35 degrees. The only possibility to have a massage was to call an external masseuse on her cell phone to get an appointment (we did not try it). The inside pool was warm but crowded. Outside pool area: the hotel is very close to the highway, so you could hear the constant noise of the cars. I counted a total of 30 longchairs in total for the whole customers of the hotel, which were occupied all day long. Some tiles on the floor steps to access the pool were broken/detached, and I almost tripped and fell on the floor. The overall area was dirty (leftovers of food, drinks, stains on the outdoor sofas etc...) including the tables at the bar which were not regularly cleaned. Meals: dinners (with the halfboard formula) did only offer the choice between 2 dishes, but were the only good thing about this hotel (very tasty). The dining area had no air conditioning. Breakfast were poor (IBIS would offer a better choice). On the Sunday, part of the outdoor swimming pool area was closed due to a private lunch, which reduced the availability of chairs around the pool. The bar was also closed until 2 pm, so there was no possibility for food or drinks besides the food dispenser inside the hotel (which had only water and snacks). The personnel of the hotel was very kind and nice. I am still in shock thinking that this hotel is considered a 4-star! To us it looked more of a 1-2 star, and still a place not to recommend to anyone, with the unique exception of the quality of the dinner. To avoid for any stay longer than the time of a dinner!