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Art Hotel Joetsu
3.8/583 Reviews

Art Hotel Joetsu

Joetsu|0.7km from Iseya
- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

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Breakfast

Art Hotel Joetsu
3.8/583 Reviews

Art Hotel Joetsu

Joetsu|0.7km from Iseya
- background The hotel representative did mistake to charge ¥1300 yen less (not fulfill coupon requirement) when I checked in: “another manager officially acknowledged their mistake.” Action: - calling to my room! - posting memo to come to the front desk right away!! - taking about one hour at the front desk to solve the issue even in the evening !!! Question and problem - why not ask me to correct the difference in the checkout? (Seems their awful business rule) - no understanding customer’s time and how to solve issues with the customer (my hourly wage should be more than ¥1300 but even their due to their mistake) Summary and action: Although the representative accepted their mistake (coupon applied-just ¥1300), they spent about 1hour to solve an issue and keep awfully asking me to come the front desk during the stay. Why not ask when I checked out? Definitely it might be related to their unacceptable business system. It seems that the hotel employees are not understanding what the hotel business is and the concept of hospitality especially solving issues of customers Unlike their competitors like APA and Dormy-in, it is such a poor service and not well maintained hotel itself. I am not using anymore my stays chains and not recommend at all. I am also exploring any action to payback my time from their service. In the bottom line, hopefully the Covid-19 will impact on this kind of business to remind not even omotenashi, but just basic hotel customer’s very basic right.

Show more

Reviews for Joetsu Hotels

Searching for hotels near Iseya? Compare room rates and reviews to find your ideal stay.
Takada Terminal Hotel
3.4/56 Reviews
Location is good in front of the station. The facilities are old and the room is not good. There is water in the pot in the refrigerator. Breakfast was a mini Japanese meal, but I felt like I wanted another side dish at least. It is not used for the pants presser to confirm in the room without the EV side and the TEL.
Hotel Century Ikaya
3.9/55 Reviews
This time, this hotel is three consecutive nights in New Ikaya. Breakfast is asked whether Japanese or Western food on the night before, and you must specify it at that time. Japanese or Western food is filled in on the spot on the direct ticket. I thought I was counting the number, but there was no particular counting, and it was like if I was decided in the morning of the day. The proportion of western and Japanese food seems to be the majority of Japanese food. Because of this, Western food is not coming out 々 even if you ask. The first day was made to western food, but it was waited for about 10 minutes, and the Japanese food who came later was not able to be carried even if it was carried more and more. Also, the bread was pattery and Immaichi. The second and third days were Japanese food, but the menu was together. However, on the second day, potato salad was the same potato salad as on the third day, but the person who came from later was replacing pumpkin salad, so it seems that the third day is left when there is the second day. It seems to replace the third day menu when it is gone. Japanese food has a hot spring *, but it was disgusting that * was put in the vessel to put * as it was and put out. Coffee, tea and juice are self. It's a pity that there was no coffee to bring back to the room.
Hotel Monzennoyu
3.9/59 Reviews
I was able to use it for sightseeing in Joetsu city. The facilities are the main building and the annex. First of all, the main building. Because the making is firm, the room was just right, and the voice and sound of the person walking in the corridor were not so concerned. Change, annex. The construction is temporary housing. Maybe the time zone for the guests to act is a little worried because the door and wall are thin. Then, when you walk in front of the room, a little vibration is rust. However, there was no person in the time zone to sleep, so I didn't care at all. The equipped cups and towels seem to have a difference compared to the main building. But there is no problem at all. Finally, take a bath. Because it is a hot spring, it is not comparable to the hotel. Natural hot springs after all. It is a sauna, salt and ordinary, and you can enjoy it. Salt sauna is always salted, so you can enjoy it without buying it for this day. The hot water in front of the gate is the best. I would definitely recommend it. Next time I want to soak in the hot spring again in the main building ~ ('ω') ノ
Tabist Joetsu Central Hotel Takada Nakamachi
3.2/528 Reviews
ホテルに泊まった、というよりちょっとスリリングなアトラクションに入った感覚。 まずホテル周辺がひどいシャッター街。シャッターが並びすぎて不安になる。 外見もぼろく、入口からフロントまでの道のりが不気味。蛍光灯は交換されておらずチカチカ点滅し、薄暗い。 フロントは静まり返っていて、いきなり無表情の男性が裏から出てきてビクッとする。 エレベーターが古い!ゴウゥゥン!と不安になる音をたてて上に進んでいく。女子2人の弾丸旅だったが不気味さに思わず手を繋ぎ震えながら進む。 安さにつられてホテルを選ぶんじゃなかった! 部屋も不気味。ベッドの向かい側に大きな鏡があり、気味が悪い。冷蔵庫内に無料のミネラルウォーター、それはグッド。 テレビが一度つけるとなかなか消えない。リモコンが壊れているようだ…寝るときもテレビが消えず、つけたまま寝ることに… 電気を消すと天井にまたびっくり! 子供部屋の天井に貼られているような壁紙。 暗い中でも緑色の星が光るようになっていて、チカチカして寝れない… 夜中トイレに起きると、ドアノブにある鍵のつまみが横向きになっておりギョッとする。確かに鍵を閉めたはずなのになぜ?誰かが開けた…? 恐る恐るドアを確かめると、通常と鍵の向きが逆なだけだった…紛らわしい!たまにあるけど! やはり口コミなどを調べて宿は安さだけでなくちゃんと選ぼうと思った。
Hotel Heimat
3.6/50 Reviews
The reason I originally wanted to come to Naoetsu was the ekiben ”sai”. I bought it at Niigata Station before and I wanted to eat it again. Where Mr. Heymart is making this ekiben. And the dining room ”Tashichi” on the second floor. Considering this 2 one, it will be highly appreciated already. It means coming to Naoetsu for this 2 one. But the room is not good. Old. In addition to the disadvantage that tends to be in an old hotel, the smell of sewage, the narrow, the shower is weak, and the temperature adjustment is difficult, and there is no face sleeve hand soap or WiFi, but it is not possible to use it at all It is not said that the facilities are good. It can't be said that it is more than the price. I think that the hotel is ”following” in the main, such as banquet, meals and so on. Still, it is not a bad impression because of the good meal and the good front desk staff. After checking out, I was asked to wait in a cozy lobby until the time of the high-speed bus. The room may be a good hotel if you divide it into ”just sleeping”.
Hotel Joetsu Public City
4.3/52 Reviews
It is a hotel near Kuroi station along the Naoetsu bypass. It is cheaper than the hotel in Naoetsu City. It is about 5 minutes walk from Kuroi Station. However, there are only about 1 trains stopping at Kuroi Station in an hour. Breakfast is available and eats in a dining room like a Udon shop adjacent to the hotel. Both Japanese and Western are simple breakfasts, so you may feel insufficient.

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More about Joetsu

New and popular hotels in Joetsu recommended by Trip.com. Book your hotel on Trip.com for an amazing travel experience. Joetsu is not a big city. When traveling here, you can choose to stay in hotels around the city center. Joetsu may not be a metropolis, but there are still great hotel options on Trip.com.

Though there is no civilian airport, it's still easy to take a bus or train to reach Joetsu. Joetsu has JR Joetsumyoko station and JR Naoetsu station. Each day, many trains run to and from Joetsu and other cities nearby.

Although Joetsu is not a large city, there are still hotels with great value for your money. Joetsu has high quality and low-priced hotels. You can spend one night at a nice hotel for only 143 SGD. There are 5 three-star hotels in Joetsu at an average price of 110 SGD per night. There are 3 two-star hotels in Joetsu at an average price of 182 SGD per night. Unique local hotels in Joetsu provide guests a unique and fresh feeling. Mystays is the top choice of many travelers in Joetsu. Hotels under the Mystays brand are a good choice. Herbal Spa & Hotel Genkijin is one of the most popular hotels in Joetsu. Many tourists also stay at Tsukefuneya.

There are quite a few famous attractions in downtown Joetsu, such as Kasugayama Shrine. If you want to spend a fun vacation with your family, locals recommend visiting Road Station Yoshikawa Toji no Sato. The most famous attractions locally are Kasugayama Castle, Gochi Kokubunji Temple, Takada Castle. Commercial areas like Sports Depo(Joetsu), Golf 5(Joetsu) are ideal places to buy souvenirs.

Average Temperature

• January to March: 5.58°C during the day, 1.73°C at night

• April to June: 19.06°C during the day, 13.8°C at night

• July to September: 26.93°C during the day, 22.67°C at night

• October to December: 13.11°C during the day, 8.66°C at night

Average seasonal Rainfall

• Spring: 291.77 cm

• Summer: 112.37 cm

• Autumn: 189.07 cm

• Winter: 325.3 cm

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