Anonymous User
April 4, 2024
This time I am traveling alone. I come to Dali two to three times every year. I learned about "Po Wushi" from Xiaohongshu. Then I checked the room type, price and scenery on Ctrip and booked the "Wenyue" room type. I thought it was okay. I was really looking forward to it, but I was quite disappointed after going there. If I give a recommendation out of 5, I would give it 3 points, 2 points to the lady at the front desk, and 1 point to the geographical environment.
First let me talk about what I think is good:
1. Because I drove there by myself, the lady at the front desk immediately came out to greet me and helped me get my backpack. Because the parking area was too narrow, I was afraid of affecting the passage of others, so I moved my car again. The lady at the front desk waited for me to park my car and went in to check in together. .
2. Walk to the check-in hall and immediately ask if you want something to drink. I ordered a cup of coffee that tasted good and the service was appropriate and helpful.
3. The location of the B&B is excellent. It is located halfway up the mountain in Hualong Village, overlooking the entire Shaxi Ancient Town. The cherry blossoms and rapeseed flowers in recent seasons have been in bloom, adding a bit of romance to the spring.
4. The equipment, facilities, bedding and toiletries in the room are all from big brands, which reflects the taste of the host and adds a touch of luxury. What I especially want to say is that the towels are very soft, comfortable and skin-friendly. High praise!
5. The rice noodle ingredients for breakfast are very rich and delicious, and the pumpkin puree is very dense and well received.
Bad points that can be improved:
1. After booking a room on Ctrip, no staff contacted me. No contact was made the day before check-in. No one told me the location of the hotel, what time I could check in, and whether I would drive there or take a taxi.
2. The slope of the road from Shaxi Ancient Town to the B&B is at least 60 degrees. The road can only pass one car. When approaching the B&B, there is a staircase that extends to the road, making the originally narrow situation even narrower and prone to accidents. Damn, novices please drive with caution.
3. The B&B does not have a dedicated parking lot, you can only park on the roadside at the door.
4. The room card does not have a card holder, and there is no mark on the breakfast time, afternoon tea time, room WiFi password, front desk phone number, or services provided.
5. Waiting for room cleaning and inspection in the check-in hall. After being informed that I could check in, I was taken to the room by the staff. There was no introduction to room equipment and facilities.
6. After checking in, I found long female hair on the sofa and bed, and muddy water on the track of the floor-to-ceiling windows. Because I wanted to go into Shibaoshan to see the grottoes, I went out and informed the front desk. The response was very fast and I apologized in person (it was the girl who helped me carry my luggage). )
7. Afternoon tea, because the front desk told me when I checked in that I needed to go down the mountain to buy it and provide it to you when you come back. When I returned to the B&B in the evening, they didn’t ask me if I still needed it.
8. I informed the staff to clean the room again. When I went to the bathroom to take a shower at night, I found that there were long female hair on the non-slip floor mat and some hair in the private messaging area. There seemed to be some problem with the drainage in the bathroom. Even after taking a shower at night, there was still water in the morning.
This is the most intolerable thing about my stay in this B&B, so everything is based on hygiene and service. If I can't do these two most basic things well, let's talk about other things.
9. The Wenyue room type I stayed in was indeed very large. According to the introduction, it was 125 square meters. My evaluation was that it was very large and empty, with average practicality. There were two deck chairs on the outdoor terrace. When you lie outside, everyone who enters the B&B will look at it. Seeing you is like seeing pandas in the zoo with no privacy at all. The recliner is not covered at night, so you don't want to lie down in the morning. It is full of water, dirt and dust and is really dirty.
10. Have breakfast in the lobby in the morning, swatting flies while eating. No matter how beautiful the scenery, the best location, or the delicious food, it will affect your mood.
It is recommended that B&Bs provide travel-sized spare parts, which are convenient, clean and hygienic. The spare parts currently provided are all big brands but can be unscrewed in case someone puts something inside, or they should be replaced with brands that cannot be unscrewed to increase safety. Make a room card sleeve with the time and location of the services provided clearly written on it. Strengthen the training of the housekeeping depar**ent to ensure that there are no major mistakes in guest room hygiene.
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