Guest User
April 16, 2024
The room was acceptable, but i booked a room with a single queen-size bed and was given a room with two twin beds instead. It was challenging to adjust to the different setup. As a customer, i expect to receive what i reserved. The explanation that the room was already booked is not a satisfactory response. As a customer, i asked the hotel to provide basic sanitary pads and medicine. However, they told us it was not available. When i suggested sourcing them from a nearby store, i was informed that all shops were closed. Yet, at 10:30 pm, i found these items easily within 100 -150 meters at a nearby medical shop. The lack of effort to accommodate guests' needs was disappointing.