Started out bad when we showed up and we were informed the credit card machine wasn't working and that we would have to pre-pay in cash (US dollars only). Machine had been broken for some time, or at least enough so that hotel administration could have informed us, but they didn't. Also, no option for PayPal, Venmo, etc. Nearest A** in Jaco, about 10km away. Trying to get cash (especially USD) on a Friday afternoon from an A** in Jaco impossible. Simply unacceptable behavior from a hospitality business. Things didn't get any better. Toilet leaked (pic). Door on balcony didn't have locks (pic). Only hot water was in shower from on-demand unit (pic). Apparently, there are no trash dumpsters in Playa Hermosa, so trash just accumulates out front (pic) until it's picked up (once a week, I assume?). There's a restaurant/bar adjacent to the pool that doesn't look like it's been used in years (COVID casualty, I assume). Other family and friends stayed in other units and had similar experiences. One had only screens on a window (ground floor unit!). Another had a toilet that leaked worse than ours. In case you haven't guessed already, I'd never stay at this place again and wouldn't recommend it to anyone. As for Playa Hermosa, if you like to surf, you'll be very happy. If you don't and you want to get in the water, better have on a rash guard and a life jacket.