Still our worst holiday to date. We cannot understand how they are rated so highly in both hotel class and reviews by other visitors. The decor is dated, rooms basic and microwave standard meals. We brought a private pool room. Please note it is not private at all, anyone can walk alongside the hotel passing you in full view no fencing or gate, complete free access to your room and you are watched by all rooms above in full view. We went in May, the pools are said to be heated but were ice cold and could not be used for our entire stay. The hotel ignored our calls about this. The layout is confusing and exhausted my then pregnant wife as the ‘private’ pool rooms were 2 different lift journeys and 2 long corridors the length of the hotel away from the main entrance. We gave up halfway through our trip and sadly stayed in a lot, this was meant to be a relaxing spa like trip before baby. Far from. Anyway, the beds are hard and the typical two mattress pushed together dressed up as a double. Housekeeping after seeing my wife struggling to walk from such poor sleep advised us that mattress toppers are available which we quickly asked for once informed. Unsure why this isn’t listed anywhere as an option. The 3 restaurants onsite were overpriced, stale and tasteless. The play on asian cuisine in particular should be considered offensive it was terrible. Cheesy prawn wontons? The buffet breakfast staff were a level of rude I had never encountered, taking my plate up as I was putting the last soup full in my mouth, gave away our table when up for seconds and seemed to never come over to our table as others to offer drink or the usual ‘is everything okay?’. Moving on, we ordered room service a few times during our deep depression being at this place and it is again overpriced, frozen box food. To our shock after highlighting a few things to management, a dessert arrived with the hard plastic packaging from what I am assuming was the rim of the ice cream tub inside the bowl and ended up in my pregnant wife’s mouth. What a treat? The resolution was pretty much always thank you for your feedback and sorry. We were asked if we kept the plastic piece for the manager to inspect the morning after as this incident was at night… Yes of course we kept it as a souvenir. The hotel atmosphere is overall boring and more for senior citizens although branded otherwise, it is in a isolated location with nothing within walking distance, nearby beach is rated low and we now know why, restaurants near are just as poor but some family owned restaurants in the old town much further away in taxi were what standard we expected, delicious. I personally would not suggest anyone from a diverse background to go if you are the sociable type seeking interactions with others. You are mocked and treated as less than, forced to pay upfront for things in the fear we wouldn’t pay? Told on multiple occasions by strangers that they love black people for no apparent reason and forced to listen