Great Fortune Hotel & Spa Reviews

We arrived at the hotel before check-in, they picked up our suitcases and we went sightseeing. When we returned they took us to some rooms in a ba*****t, without windows. As you went down the elevator you got a terrible smell of humidity and pipes. One of the rooms had a half-made bed, both furniture was old and broken. Indescribable smell. We went back to the reception and showed him the reservation through trip which showed the reservation for two standard rooms with city views. The receptionist told us that our reservation was for two cheap rooms without windows (I didn't know that in a 4-star hotel they could put you in a room without a window), but he quickly offered a better room for 15 euros more per night per room (60 euros total). I called trip customer service. I was assisted by Alejandra who calmed me down and got in touch with them. (Thank you very much Alejandra). The problem apparently arose due to an intermediary that Trip works with. While I was trying to solve the problem over the phone, the rest of my companions were insisting on selling cruises, dinners, and airport transfers (we seemed like the protagonists of a bad joke). They showed us the other rooms, which were in a different hotel. Getting to the other hotel was another adventure. A bellboy (a charming young boy, the only redeeming feature of the hotel) guided us through streets full of construction. We agreed to stay in the rooms they offered us, we advanced the payment of 60 and trip promised a refund (in two days we had the refund in our account). The breakfast at the great fortune design, where we ended up sleeping, was non-existent, since the coffee machines didn't even work and the solution they gave us was some sachets of soluble coffee, when we filled the cup with hot water it also filled with particles black, there we decided that we would have breakfast outside. I'm not going to mention the rest of the breakfast. We had breakfast outside, with the expenses that entails. The hotel where we ended up staying lacked the services contracted in the first hotel (heated pool and breakfast on the terrace with views) and was in a worse location, in streets full of construction during the day and deserted at night. Think carefully if you want to book at this hotel, your stay may be in an unhealthy ba*****t with the smell of pipes.

Great location with good restaurants within walking distance. However, the rooms are very narrow. It's a challenge for two people. You have to climb over the toilet to get to the shower. Not suitable for older people or fat people.

The rooms are small, the spa is terrible - cold, small, dirty, under renovation. There is no normal toilet compar**ent - a translucent glass door without a hint of sound insulation. And the most unpleasant situation is that the cleaning lady STOLEN some things, rummaged through things, the administration doesn’t care, they were just rude. I don't recommend it.

One location of the hotel is good, the rest is disgusting, dirty hotel. The air conditioning in the room can be said not to work, all the furniture has long been in need of replacement. It’s better not to go to the restaurant, the dining room, the cooks smoke right in the kitchen, the chairs are all greasy. In a word, disgusting. If you don't want to ruin your trip, don't stay at this place.

Very good and friendly staff

It was great experience for me. Location was perfect it’s close to everywhere. Most of things by walking 5-10 minutes maximum. Staff also really helpful that’s why I will back again. Thank you very much for your hospitality………………………………..

I stayed at the hotel for just a couple of days and was absolutely delighted 😍😍 1. the first thing I would like to note is the excellent and convenient location of the hotel 2. delicious fresh breakfast on the terrace overlooking Istanbul 3. friendly staff ready to help and solve any issue 4. A big plus is that the hotel has a spa. After long walks you can relax and unwind I will definitely come back and recommend this hotel to everyone.

I really like it it was great experience for me defenetly ı gonna back again. I really appreciate the hotel workers they are very helpful and respectful. The workers Burhan Rıdvan front desk other workers they are very helpful. Next time I will back

The hotel location is in a very awkward place, Hill and Down, not good location. the rooms are extremely small. Breakfast menu not adequate. Had to take lunch near by restaurant. i will not recommend. Staff are fine, but the hotel itself is not.

Burhaan from the hotel management was excellent he made the holiday a great experience for the family he couldn’t do enough for us . All the trips, food and service was 5 star, Because of him my brother went to the same hotel in November/December

We chose this hotel because it had a spa and had a roof top bar. This was not a reason to stay here. The roof top bar is small and unclean. It is also where you get your breakfast from and next to the window there is a ***** of plastic fake flowers that look over 15 years old due to colour fade but also don’t look like they can have possibly been cleaned. The views out do not look like the pictures advertised. The breakfast is appalling with little choice and lack of fruit. The fruit juice is cordial and tasteless. And the whole ambience is dated. The staff were friendly enough but need to invest in their personal hygiene. The hamman booked again was mixed but best thing about the hotel is location. However other hotels in the area do the job much better so save yourself the misery and book the Sura Hagia Sophia.

Excellent staff, very helpful, great restaurant on top floor with nuce dinner options, great food. Breakfast was okay. Wonderful Hammam, the property could use a little updating but it was clean with comfortable beds. I would stay here again

Please read everything that I've written below. Firstly the hotel staff were more than helpful and friendly. I think under circumstances and things outside their control they did their best. As a solo traveler I was looking for a budget hotel and I went for the economy class. You can be forewarned that some of these rooms are not great, they are in the basement and as some others have commented aren't great. If you can afford to go up a grade then do this. They moved me and I paid the difference which wasn't too bad. The location is great. The Spa was also great, I got the VIP Turkish bath, massage and it was worth the price. There is some things that could be improved at the hotel, but it's not the staffs fault, it's an old building, but I would come back again.

Generally, I would recommend staying in the Asian side like Kadiköy. The European side is always crowded. This particular place's restaurant gave me food poisoning upon arrival, we ate in the evening, and next morning I was in a crook state, I spend 4 days walking from a toilet to another one. Breakfast isn't worth paying for, better to have one outside in the neighbourhood (there are many places). The reviews I saw, are quite ecstatic, but I didn't find anything to be amazed or overly satisfied as people describe. Despite you could have (that'll cost extra for the room) access to the SPA, you'll be able to use it till 20:00 only which is not quite cool considering you might want to wander in Istanbul till the dinner time. So, including the access to the SPA might be not such a great idea. The room was somewhat small, and it was not comfortable for long stay and absolutely uncomfortable if you need to work, so stay only if you don't need any work to be done. Don't be fooled by the promised view from the terrace, the place has the same floor number as the surrounding buildings, so the view will be on the roofs of the neighbourhood. The furniture in the restaurant is quite old an looks overworn. The staff is brilliant and mindful though.