Verified traveler
January 28, 2024
I stay in a hotel at least once a month and I would say this visit was probably one of the most disappointing that I have had in recent years. Check in associate was not very personable, and very hard to hear. He asked me to show them a copy of my email registration and my travel itinerary number from my reservation. All fine, but generally not anything im asked to provide at check in, after I've already provided my ID. My friends and I live an hour apart from each other and this trip was planned for us to get together in person. We selected this hotel in particular because it had a hot tub and in close proximity to our dinner and comedy club reservations at 630pm. We planned to enjoy the hot tub for 2 hours before dinner. Upon arrival we were told the pool area was closed because it had rained in the morning and the wet ground was a slipping hazard. It was not actively raining at the time. When my friends checked in and also expressed concern about the pool are being closed, they were told very rudely that their 2 options were to check out and leave or to go back to their room. Who ever decided to put tile in the pool area is in the wrong business. Is the ground not wet when people are swimming? Never mind the same tile surrounds the entire property making the entire 1st floor a slipping hazard. While the rooms are recently updated, I wouldn't return due to the confusing pool usage policy and the rudeness of the staff. 3 local hotels had their hot tubs open.