I booked a two queen room-“accessible.” Two days before, I called to confirm & to make sure we get an accessible room, as my husband has considerable mobility limitations. I was told that the accessible room was on the third floor, far down the hallway & with a regular tub-shower combo. I’m fact, though the rooms were listed as accessible, the hotel actually had no queen rooms with a walk-in shower. So, we were offered a king room, the only one with a walk-in shower. If this were where the saga ended, I may have given three stars. However, when we checked in, the AC did not work. The front desk worker told us he could not resolve the issue, as he was the only staff on site & did not have the skills. So, we spent the night sweating it out with only a vague promise of a possible discount when the manager came in the next day. Additionally, the remote for the blinds was missing & so we had to force them down. There were no bath towels, which was quickly remedied upon request. Honestly, I believe Lamar was doing the best HS could in a bad situation. If you have accessibility needs, ask a lot of questions before booking. We were in room 212 (actually on the ground level), which we were told was the only room with a walk-in shower. However, had my husband been fully wheelchair bound, he would not have been able to use it. The shower head was high up with no adjustment or wand. There is a built in shower chair, but it is not reached by the shower. It just isn’t very functional for someone who can’t stand for their full shower. The breakfast was fine. The meeting with the manager did yield a hefty discount. Had it not, which justified two rather than one star. The staff were overall very pleasant. The property simply does not provide adequate accessibility, while relying on this in promotional materials. I really do not appreciate being misled.
100 Reviews