Guest User
December 21, 2023
First, we checked in at noon, but were informed that the computer system was broken. We didn't check in, but they opened the door directly without giving us a room card. I understand that there are always cases where the computer is broken, right? So they should fix it quickly. As a result, we still couldn't check in at night. That is, when we checked out, we had never checked in, which was very illegal. So we needed the aunt in the room to open the door when we entered the room. Later, we found that the anti-theft part of the door was still broken, thanks to the late-night maintenance technician who came to repair it (the service turned out to be unsatisfactory, but I barely gave it three stars because of the good attitude of this technician). Then there was a smell of smoke in the room, especially at the head of the bed. I don't know if it was not wiped clean or for some other reason. The quilt cover still had holes, which was hard to justify the price. The key point was that when we left the hotel, the hotel didn't apologize at all.
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