Grand Mercure Hotel Reviews

My friend and I had the pleasure of staying at Grand Mercure hotel in Harbin, and I must say it was an exceptional experience. From the moment we entered, I was struck by the spotlessly clean surroundings and the comfortable feeling that enveloped us. The high ceiling added a touch of grandeur to the ambiance, making it feel a luxury 5-star accommodation, all at a budget-friendly price. The highlight of our stay was undoubtedly the comfortable bed and fresh linens. I had the best sleep and woke up feeling refreshed, as if I had slept like a baby. The attention to detail in ensuring a comfortable sleep experience was truly commendable. The hotel staff deserves special mention for their exceptional service. Despite some language barriers, they went above and beyond to assist me with anything I needed and provide accurate information. I vividly remember ALAN CHEN or Chan, although I'm unsure of the exact spelling of his name. He was always attentive to our concerns and questions, taking the time to communicate and ensure we received the correct directions. Their dedication and willingness to assist made a lasting impression on me. In terms of location, the hotel was conveniently located near a bus stop, making it easily accessible from the airport which is around 45mins or less. The ride took less than 10 minutes to reach the high-speed railway station from the hotel. However, I must mention that there weren't many convenient shops in the immediate vicinity, which might be a minor inconvenience for some travelers. Our only issue during our stay was the room temperature, which was quite warm. Despite adjusting the thermostat, we couldn't achieve a comfortable coolness. We resorted to opening the window slightly to let in some fresh air, but leaving it open throughout the night posed the risk of catching a cold. It would be highly beneficial if the hotel could consider providing a humidifier, as the air in the room felt excessively dry. Overall, my stay at this hotel was truly amazing. The cleanliness of the hotel, the exceptional staff, and the convenient location all contributed to a memorable experience. I would highly recommend this hotel to anyone visiting Harbin and would absolutely choose to stay here again on my next visit. The management may want to look into improving the room temperature control and addressing the dryness in the air to ensure an even more pleasant stay for future guests.

Very good hotel, cleanliness and friendly front desk staff. Near to railway station and accessible to local transportation.

Typical local, new and modern 4-Star hotel :) Very nice with many electrical functions in the room: Curtain, toilette, a lot of light switches which shine at night. A huge TV. 2 telephones so that the reception desk can always reach you even on the toilette. The hotel is really nice and new. Important to know: The hotel offers small rooms without windows. As its new and could not be ventilated, the chemical smell is quite strong in this rooms. Suggestions for improvement: Working desk instead of a bistro table in the room. Its too small for working. Install uninterrupted power-supply or two room cards Use of appropriate vacuum cleaners for the carpet floors. Then it will also get clean. Noise reduction in the breakfast restaurant. It is too noisy there. Switch off the outside elevator ring. Not needed and it can be heard in all rooms.

Amazing hotel with amazing helpful staff, location is quite good with lots of options for breakfast even for vegetarian and main chef was also so helpful and made special food for us.i will definitely stay here if i come next time.New hotel with all facilities you need.All hotel staff is amazing and helpful and helped us with everything 👏👏👏👏

I arrived after midnight and the staff at the reception was really professional and prepared everything well. The rooms be dry clean and comfortable and my next time in Harbin I’ll definitely come back

I will back soon . Have a great weekend in Harbin Soon with family 🫶🏻

We really enjoyed our stay at this hotel. Its a bit far from the City center, but it is good value for the money. We stayed at the business suit and where really saticfied with this room!

Bedsheets unchanged with 3 nights stay. Beds badly made up. Shower gel and lotion not replaced despite 5% left.

Facilities: Complete Sanitation: Clean Environment: High-end Service: Very enthusiastic I still like Huizhi Meijue. It feels very comfortable as soon as you enter the door. The room is even more comfortable. The breakfast is also excellent. The children like it very much.

The hotel is quite new and close to the airport, about half an hour's drive away. The room is large and clean. The front desk service is of high standard and very attentive. There are many types of breakfast, but I didn't have enough time to try too much. Welcome drink mini bar: Kvass is delicious. Environment: relatively private and quiet. Facilities: very new and no odor. Service: very attentive and considerate.

The hotel is nice and newly renovated. There is no decoration smell in the room. The equipment is very new. There is also a mini bar and special Harbin kvass in the room. I will recommend it to my friends.

- Went out with my sister and booked this hotel with good reviews. The welcome drink when checking in was really delicious. I especially want to ask the hotel what it was. I can buy it online. The breakfast was very rich, with many categories. It is really important to have a good breakfast when you go out to play. The front desk also sent a small welcome gift very considerately. The service attitude of the sister and brother was also very good. They also delayed our check-out. My sister and I were very happy to play and stay. I will come here again next time I come to Harbin.

It was my first time staying at this hotel. The lobby was very nice. The front desk staff also greeted me warmly. During the check-in, they also poured me tea. There is also a tea bar on the first floor. The environment is very elegant. The tea made by the young lady is also very delicious. Everyone is very easy-going and enthusiastic. The experience is so good. When I entered the room, there were also small snacks in the souvenirs. It was really good. It was very cost-effective. It is a great value for money. It has become a permanent place for my next visit to Harbin.

I read the reviews before booking and felt they were pretty good. Not long after booking, I received a call from the hotel, which was very considerate to confirm the room information and help me upgrade the room. I was worried that there would be no place to park the car I rented temporarily at the airport, but when I got there, I found that the hotel parking lot was very large and there were plenty of parking spaces. I was very satisfied with the overall experience of staying in the hotel. The housekeeper did a clean job, and the hotel staff would greet me when they met, and they were also very responsible in their service. I would like to thank the young man named Zheng at the front desk. He knew that I was a southerner who liked to drink tea, and he took me to see the tea bar in their hotel. He also gave me more tea bags in the room. The toilet in the room was smart and could be heated, which I liked very much. In addition, the breakfast was very Northeastern in style and tasted good. I have recommended this hotel to other friends, and I will definitely stay at his hotel when I come to Erbin in winter