Vyluk Hotel (Hangzhou Xiaoshan Airport Store) Reviews
Vyluk Hotel (Hangzhou Xiaoshan Airport Store)
Building 4, No. 92, Xiangfei Road, Xiaoshan District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Vyluk Hotel (Hangzhou Xiaoshan Airport Store) Guest Reviews
4.7/5
Outstanding
2234 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2234)
Positive reviews(2182)
Reviews with photos/video(284)
Offers pick-up/drop-offs(650)
Close to airport(302)
Easy to get around(251)
Awesome amenities(231)
Classy environment(217)
Friendly front desk staff(213)
Delicious breakfast(129)
Large rooms(104)
Negative reviews(51)
IYAD ISSA
Smart 2-bed Room
Stayed in Sep 2024
Business travellers
10 reviews
5.0/5
Outstanding
Posted on Oct 24, 2024
Very good hotel
And cleanes and stuff friendly good location
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Matthew Ray
GuestroomA (Double bed)
Stayed in Oct 2024
Business travellers
7 reviews
5.0/5
Outstanding
Posted on Jan 15, 2025
Room was clean and the location is very convenient. It is right down the street from the airport. Perfect location.
Response from Property: ⭐提前入住、延遲退房、智能客控、免費升級⭐尊敬的賓客:您好!非常感謝您對我們酒店如此的青睞和喜愛!能住得舒適滿意,是我們最大的追求,您的喜愛也是我們前進的動力,我們將繼續努力,提升服務品質創造更為舒適的住宿體驗!期待您的下次光臨。祝闔家幸福,生活愉快!
Guest User
GuestroomA (Double bed)
Stayed in Jun 2024
Solo travellers
6 reviews
5.0/5
Outstanding
Posted on Sep 9, 2024
Great airport hotel. Modern and nice. There's free transfers to & fro airport.
Response from Property: ⭐提前入住、延遲退房、智能客控、免費升級⭐尊敬的賓客:您好!非常感謝您對我們酒店如此的青睞和喜愛!能住得舒適滿意,是我們最大的追求,您的喜愛也是我們前進的動力,我們將繼續努力,提升服務品質創造更為舒適的住宿體驗!期待您的下次光臨。祝闔家幸福,生活愉快!
Shee Eng Wee
Zhixiang Twin Room
Stayed in Feb 2024
Family
5 reviews
3.7/5
Posted on Apr 2, 2024
Everything is good just the road from hotel to the restaurant nearby is quite dark at night.
Response from Property: ⭐提前入住、延遲退房、智能客控、免費升級⭐尊敬的賓客:您好!因為臨近機場所以我們是早班機客人最優選擇!客人的滿意是我們最大的追求,您的喜愛也是我們前進的動力,我們將繼續努力,提升服務品質創造更為舒適的住宿體驗!期待您的下次光臨。祝闔家幸福,生活愉快!
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Because we are close to the airport, we are the best choice for guests with early flights! Guest satisfaction is our greatest pursuit, and your love is also our motivation to move forward. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! We look forward to your next visit. I wish your family happiness and a happy life!
azo888
Guestroom (2 beds)
Stayed in Aug 2024
Family
6 reviews
4.5/5
Great
Posted on Sep 11, 2024
thank you
Response from Property: ⭐提前入住、延遲退房、智能客控、免費升級⭐尊敬的賓客:您好!非常感謝您對我們酒店如此的青睞和喜愛!能住得舒適滿意,是我們最大的追求,您的喜愛也是我們前進的動力,我們將繼續努力,提升服務品質創造更為舒適的住宿體驗!期待您的下次光臨。祝闔家幸福,生活愉快
Guest User
Blind Box Room
Stayed in Mar 2023
Family
25 reviews
5.0/5
Outstanding
Posted on Jul 7, 2023
设施:ok
卫生:ok
环境:ok
服务:OK
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更完美的服務。
Anonymous User
GuestroomA (Double bed)
Stayed in Dec 2024
Business travellers
51 reviews
5.0/5
Outstanding
Posted on Jan 16, 2025
Very close to the airport, the room is clean and tidy, the price is affordable, the service attitude is very good, the breakfast is also OK, there is airport pick-up service, which is suitable for catching an early flight or arriving at the airport very late.
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Dadalielie,
GuestroomA (Double bed)
Stayed in Dec 2024
Business travellers
61 reviews
0.6/5
Posted on Jan 16, 2025
I couldn't understand why the TV couldn't have any channels and could only be paid for on-demand. The supervisor who checked the room was also impressed that there was no shampoo in the room. That's right, room 409. The duty manager, a little boy, had a good attitude. Much better than the girl who answered the phone at the front desk.
Original TextTranslated by Google
Response from Property: Dear guests, we are very sorry that we did not satisfy you. Thank you for your comments and suggestions. Since the Internet TV broadcasting software used by the hotel was discontinued, we have actively coordinated with the local telecommunications signal live access. However, due to the control of network access in the airport, the application for the live signal line has been under review. Please understand. Regarding the fact that the guest room supplies you mentioned were not replaced in time, it was indeed our negligence. We have ordered the housekeeping department to make immediate rectifications. At the same time, we will strengthen service training for new front office employees. Thank you again for the specific problems you pointed out. We will definitely make positive improvements and look forward to your visit again. I wish you a happy life!
Minuokkkk
GuestroomA (Double bed)
Stayed in Nov 2024
Travel with friends
15 reviews
4.1/5
Very Good
Posted on Dec 16, 2024
The room was very nice, with robots, and the front desk service was also very good. But the uncle who picked us up at the airport didn't say a word the whole time, didn't reply when I said hello, and didn't answer when I asked him questions, as if others owed him 1 million yuan, and they didn't have to go to work if they didn't want to.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your recognition of our hotel rooms and front desk services. We will continue to work hard. We are very sorry for the driver service problem you reported. We have conducted an investigation and interviewed the driver. We will strengthen the driver's service training in the future. Thank you for your feedback. I hope you will have the opportunity to stay in our hotel again. I wish you a happy life.
Anonymous User
Blind Box Room
Stayed in Nov 2024
Travel with friends
13 reviews
5.0/5
Outstanding
Posted on Dec 8, 2024
I had a midnight flight so I stayed at this hotel. It's close to the airport. They can pick me up and drop me off at the airport. The hotel environment is very good. They will help with the luggage. It's also very quiet at night. There are robots that can deliver food. It's very convenient.
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
hk-yy
Guestroom (2 beds)
Stayed in Oct 2024
Business travellers
93 reviews
5.0/5
Outstanding
Posted on Nov 29, 2024
I booked to stay here because I had to catch a flight the next day. The hotel is nice and unique. It is located in a large courtyard, quiet and comfortable. Breakfast starts at around five in the morning, which is worth a thumbs up.
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Z A X
GuestroomA (Double bed)
Stayed in Oct 2024
Business travellers
2 reviews
5.0/5
Outstanding
Posted on Nov 28, 2024
In line with the theme of the hotel: smart (switch button with Baidu voice assistant smart toilet), quiet (good sound insulation, slept well without hearing the roar of the plane), hygienic (the hotel introduction says it will open in 2022, relatively new); high value for money (Xiaoshan Airport pick-up, departure treasure-level hotel)
Insufficient details of the decoration: for example, the glass door of the shower room in room 312, is the push and pull reversed?
The clothes hanger is a bit difficult to use
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Guest User
GuestroomA (Double bed)
Stayed in Oct 2024
Travel with friends
3 reviews
5.0/5
Outstanding
Posted on Nov 25, 2024
The hotel environment is very good, the service is impeccable, the experience is very good, I will continue to choose here next time, Xiao Zhao is also very good, and he will answer any questions I have!
Original TextTranslated by Google
Response from Property: ⭐Early check-in, late check-out, smart guest control, free upgrade⭐Dear guests: Hello! Thank you very much for your favor and love for our hotel! Living comfortably and satisfactorily is our greatest pursuit, and your love is also our driving force. We will continue to work hard to improve service quality and create a more comfortable accommodation experience! Looking forward to your next visit. I wish you a happy family and a happy life!
Guangye
Guestroom (2 beds)
Stayed in Oct 2024
Business travellers
7 reviews
4.1/5
Very Good
Posted on Nov 24, 2024
The elevator hygiene is very worrying, it feels like no one is managing it
The breakfast is worth the price, although it is not good, it is definitely full after all.
The room facilities are also worth the price, but I have to complain about your charging head, it is just for show, if you want to use it, it is not that easy, do you copy the model of lending power bank to the guest room?
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您的詳細反饋,我們對您在入住期間遇到的不便深感抱歉。針對您提出的幾點問題,我們非常重視,並會立即採取措施進行改進。關於電梯衞生問題,我們深感自責。電梯作為公共區域,其清潔度直接關係到每位客人的使用體驗。我們承認在這方面存在疏忽,接下來將加強對電梯的日常清潔和消毒工作,確保電梯內部始終保持乾淨、整潔的狀態。對於早餐方面,我們很高興聽到您認為早餐對得起這個價格,並且能夠滿足您的基本需求。但我們也理解,每個人的口味和期望都有所不同。因此,我們將繼續優化早餐品種和口味,努力提供更多樣化、更美味的餐點選擇,以滿足不同客人的需求。關於房間設施,我們始終致力於提供安全、舒適、便捷的住宿環境。對於您提到的充電頭問題,我們深感抱歉給您帶來了不便。我們明白,充電頭是客人入住期間的重要需求之一,因此我們將對客房內的充電設施進行全面檢查和維護,確保每個充電頭都能正常使用,為客人提供便利。期待有機會再次入住,祝您生活愉快!