C2-2, Jiangcun Market, Xixi Wetland, Wen'er West Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Savoir Resort Guest Reviews
4.8/5
Excellent
504 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(504)
Positive reviews(491)
Reviews with photos/video(291)
Classy environment(173)
Quiet & comfortable(59)
Delicious breakfast(54)
Well designed(47)
Tasty restaurant(21)
Excellent afternoon tea(16)
Garden view(12)
Perfect for kids(9)
Negative reviews(13)
Guest User
Lake-View Residence
Stayed in Nov 2023
Family
2 reviews
5.0/5
Outstanding
Posted on Nov 3, 2023
Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.
Response from Property: Dear guest, thank you for choosing to live in the poetic Xixi Resort Hotel and experience the ultimate oriental slow life aesthetic vacation style. Thank you for all your positive comments about your hotel experience and especially for the service of our colleagues, it makes us feel honored and happy. What you see is hidden in the 5A-level scenic spot Xixi Wetland National Park, aiming to provide a slow life vacation experience with the characteristics of oriental life aesthetics. The [Lake View Guest House] you are staying in - contains a touch of Zen elegance. The wide outdoor terrace extends the indoor space to the outdoors, allowing you to enjoy the stunning view of Xixi River. There is an independent living area indoors, and the bathroom has a large glass window connected to the outdoor scenery. You can enjoy the privacy and tranquility of the lake and mountains while taking a bath and relaxing. Our vision is to provide guests with a unique and unforgettable vacation. We will continue to work hard to provide better experiences and services. We hope to have the honor to serve you again and look forward to your arrival.
Guest User
Duplex Courtyard Room A
Stayed in Jul 2023
Family
1 reviews
5.0/5
Outstanding
Posted on Jul 22, 2023
Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand.
I would say some things for improvement are as follows:
Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here.
Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left!
Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated.
The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better).
The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on
携程 (Ctrip) or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better.
The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels.
PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(
Response from Property: Dear guests, welcome you from different countries to China and Hangzhou. Thank you for staying at Xixi Resort Hotel and recording your wonderful experience here with beautiful photos and detailed words. Although the language is different, I still deeply feel your lovely personality, extreme and rich experience and high-end hotel experience from the bits and pieces you recorded. Thank you for your affirmation of the service of the hotel restaurant staff, and I am very sorry that the two room types of the Waterfront Villa and the Two-Bedroom Pool Villa have already been booked on the day of your visit, so you cannot book these two rooms on Ctrip that day. I look forward to your visit again, and you can choose these two room types first. A special thanks to you for your valuable advice, which has been very useful to us and is what keeps us going. It has always been our vision and pursuit to become an internationally renowned hotel brand, and it is a great honor to have your support and help on the way to achieve this goal. We sincerely invite you to choose other different room types to experience the beauty of the four seasons. We will continue to work hard to provide better, richer and more diverse experiences and services, waiting for your arrival.
Anonymous User
Lake-View Guest House
Stayed in May 2023
Couples
8 reviews
4.7/5
Amazing
Posted on May 21, 2023
The hotel is great is a must to go if you want a place to relax in Hangzhou, a recommendation in regards of the service is that maybe waitresses don't need to be so pushy when you are ordering at the restaurant and the minibar can have a bottle of wine or some beers, aside from that the hotel is great!!
Response from Property: Dear guest, thank you for choosing to live in the poetic Xixi Resort Hotel and experience the ultimate oriental slow life aesthetic vacation style. Thank you for your 5-point praise for the hotel's environment, hygiene and services. A special thank you to you for your small suggestions on our service and minibar, which are very useful to us and help us provide better service. What you see is hidden in the 5A-level scenic spot Xixi Wetland National Park, aiming to provide a slow life vacation experience with the characteristics of oriental life aesthetics. The [Lake View Guesthouse] you are staying in - panoramic floor-to-ceiling windows bring the outdoor scenery indoors. It is equipped with a spacious outdoor viewing terrace and soft couch, allowing you to have a private place to get close to the beautiful scenery of Xixi. In an elegant and private atmosphere, indulge in a unique and exclusive vacation experience, and feel the comfort and convenience of home anytime, anywhere. Our vision is to provide guests with a unique and unforgettable vacation. We will continue to work hard to provide better experiences and services. We hope to have the honor to serve you again and look forward to your arrival.
Guest User
Duplex Room - Lake-View
Stayed in Apr 2023
Travel with friends
2 reviews
4.5/5
Great
Posted on Apr 15, 2023
poor toilet design.
the toilet has bad ventilation and the drainage can be easily blocked.
the shower door and floor is also poorly finished and water will easily overflow to outside.
Response from Property: Dear guest, thank you for visiting the Hermitage—what you have seen, thank you for your positive evaluation of the hotel environment, sanitation and service, and it is a pity that you did not get all 5 points of praise. I am not so satisfied with your experience this time. If you are satisfied with the part, I sincerely apologize to you. The [Duplex Lake View Room] you are staying in - living on the banks of the lake. There is a spacious living room on the first floor, and the panoramic windows bring the charming scenery of Xixi from the outside into the room. The second floor is the bedroom, with windows on three sides, allowing you to enjoy a wider view of the landscape, where you can rest and enjoy a secluded and quiet holiday life. Thank you again for your comments and suggestions on the bathroom in the room, which have been fed back to the relevant departments, and we will solve and improve it as soon as possible. In the future operation, we will continue to work hard to provide better experience and service. We hope to have the honor to serve you again and experience other different room types. We are looking forward to your arrival here.
Steven
Lake-View Courtyard Room C
Stayed in Oct 2021
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on Oct 9, 2021
What a great discovery this place was!
Comparable with brands such as Aman, Banyan Tree and Ahn Luh.
As you enter the property over a causeway, through a pond of lily pads, you will view the traditional architecture of the lobby house and know you have arrived somewhere special.
As you progress through the hotel you will find a beautiful infinity pool, overlooking the wetland. This is adjoined to a library, where a variety of cultural activities such as incense making and tea craft are offered each day.
Across from the pool is the hotel’s restaurant. Where breakfast, lunch and dinner can be enjoyed , whilst taking in more views of the wetlands natural beauty.
The room itself was beautifully appointed, with modern facilities including a Dyson hairdryer and a refrigerator stocked with numerous beverages, that were all complimentary.
Before departing Shanghai, I received a call from Felipe, who provided me with an excellent butler service throughout my stay. She confirmed my arrival time and offered to help with any transfers.
Once I arrived, Felipe and Ethan from front desk showed me around the property and introduced the room and its facilities thoroughly. Felipe added my WeChat and would be available for me anytime I needed.
Whilst at the pool, I asked Felipe whether I could order some snacks. Not only did she have them delivered quickly, but also confirmed whether they had arrived. That was very kind and thoughtful of her.
The following day, I asked Felipe for ideas of things to do that do after breakfast. As soon as I took my last sip of coffee, a boat was waiting for me. The captain of the boat was Simon, one of the hotel’s managers and a former Aman employee. Felipe and Simon gave me a boat tour around the property, followed by a personal and complimentary tour of the village, where I was bought some local persimmons.
It was the aesthetic of a luxury, Jiangnan style hotel that initially attracted me. However, it was the warm, heartfelt service that made this trip so enjoyable.
If there was anything that could be improved, I would suggest widening the dining options, supplying English menus and improving table watching in the restaurant.
Parents should also be aware that the pool is quite deep and they need to accompany their children at all times.
That being said, Savoir is a wonderful hotel with amazing service and the perfect destination for a few days rest from the noisy and busy outside world.
6/9
Response from Property: Thank you for choosing to stay with us at Savoir Xixi.We are glad that our inspirational environment and unparalleled service have created memories that last long after your time with us concluded and we have been so attentive to your needs. We hope our guests could experience the unparalleled service and timeless unique and luxury for which we strive. Should your travels bring you back this way, we hope that you will stay with us again.
Guest User
Duplex Courtyard Room A
Stayed in Aug 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Aug 25, 2024
I also accidentally learned about this treasure hotel and booked a room immediately. After playing rafting during the day, I came to the hotel in a hurry and exhausted. After checking in, the experience was very good and the fatigue was reduced by half. First of all, the environment is very good, with small bridges and flowing water, and the scenery is very good. There are scenery everywhere. We brought a Hanfu for the children and took photos, which was very colorful. We lived in a small courtyard, which was very warm as soon as we entered the door. The second is that the configuration is good. The bed in the room is clean and tidy, the hair dryer is still Dyson, and the bathtub is also thoughtfully equipped with a disposable bath bag. Third, the service is particularly good. When I checked in, I helped to carry my luggage upstairs. When I checked out, I saw it on the road and helped to take the luggage and sent it to the car. When I ordered takeout in the evening, I also helped to take it at the door and sent it to the small courtyard. The most thoughtful thing is that we checked in after rafting, so there are a lot of wet clothes. After washing, they were hung on the trees in the yard. The hotel staff observed this during the night bed service and quietly put a floor-standing clothes drying rack in the yard. I was so moved when I saw it when I returned from dinner. Fourth, the breakfast is very rich and exquisite. The staple food is selected when checking in and served directly when dining this morning. Other fruits, snacks and drinks are very rich and sufficient on the dining table.
In short, I was very satisfied with what I saw when I checked in, and my children kept saying that they would stay here again next time they come to Hangzhou.
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vivi1031
Duplex Courtyard Room A
Stayed in Aug 2024
Family
2 reviews
5.0/5
Outstanding
Posted on Aug 24, 2024
I stayed at Suojian Hotel with my kids in the 38-degree hot weather. This hotel is hidden in the Xixi Scenic Area. It is very private and has its own unique world. Every step brings a different view and winding paths lead to secluded places. Seeing that I was staying with my parents and children, the hotel thoughtfully upgraded the room. All rooms here have a small courtyard facing the water. If the weather is not so hot, you can spend half a day in the courtyard with a pot of tea and a book. The hotel manager Simon told us that there is a cute little rabbit on the island in the middle of the lake next to the breakfast room, and took the children across the stone bridge to see it. It would be even better if there were more parent-child facilities.
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Response from Property: Dear guest, thank you for staying at Xixi Resort Hotel. Thank you for taking many beautiful photos and writing a detailed experience review for us. We are very happy to bring you and your family a satisfactory vacation. Your satisfaction is our driving force. Our vision is to provide guests with a unique and unforgettable vacation. We hope to have the honor to serve you again. We will continue to work hard to provide better experience and service, and look forward to your arrival.
Wobujiaosqye
Duplex Courtyard Room B
Stayed in Aug 2024
Couples
2 reviews
5.0/5
Outstanding
Posted on Aug 20, 2024
This is my first time to write a review for a hotel. I am very satisfied with all aspects of this hotel, especially the service. All the hotel staff I met were very friendly. I feel that this is the best hotel service I have ever stayed in. There are not many guests in the hotel, so the privacy is also very good. The front desk is very enthusiastic and recommended a lot of nearby food and places to play. I am very satisfied with this stay and will visit it again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for visiting the secluded fishing village - Suojian, and sharing your stay experience with us. Thank you for writing a detailed experience review for the hotel and giving us a full 5-point praise, which makes us feel honored and happy. Suojian is hidden in the natural ecological wetland environment, aiming to provide a slow-life vacation experience with the characteristics of oriental life aesthetics. The [Duplex Courtyard Room B] you are staying in is one of our most popular room types - compared with Room A, Room B has a more spacious living room and private courtyard on the first floor. The duplex floor type has a higher and wider view, with a panoramic view of the beautiful scenery of Xixi and Jianyuan, presenting an elegant and exquisite "home away from home". Our vision is to provide guests with a unique and unforgettable vacation. We hope to be lucky enough to serve you again. You are welcome to choose other different room types to experience the beauty of the four seasons of Suojian. We look forward to your arrival.
Guest User
Deluxe Duplex Courtyard Family Suite B
Stayed in Jul 2024
Family
1 reviews
5.0/5
Outstanding
Posted on Jul 21, 2024
Service👍🏻I forgot to bring something, and the hotel contacted us and helped us to express it for free. The service was really good. The front desk lady was very gentle, and the housekeeper was also very enthusiastic!
The environment is good, the hygiene in the room is also very good, and the scenery is beautiful.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for choosing Xixi Resort Hotel, carefully experiencing the life aesthetics of Yanyu Jiangnan, and taking many beautiful photos to give positive comments on the hotel experience and services. What you see is hidden in the natural ecological wetland environment, aiming to provide a slow life vacation experience with the characteristics of oriental life aesthetics. The [Deluxe Duplex Courtyard Family Suite B] you are staying in is a clean residence. The first floor is a small and beautiful living room, and the one bedroom upstairs is equipped with a spacious tatami tea room. It can also be set up as a tent and transformed into a children's play area. Children having fun. Equipped with an independent study room, it provides an independent space for self-cultivation. The panoramic windows allow you to enjoy the charming scenery of Xixi in a private place. Our vision is to provide guests with a unique and unforgettable vacation. We hope to have the honor to serve you again. We will continue to work hard to provide better experiences and services and look forward to your arrival.
Nefanmuyienniedebaliujin
Lake-View Residence
Stayed in Jul 2024
Couples
22 reviews
5.0/5
Outstanding
Posted on Jul 24, 2024
It was a very enjoyable experience. In terms of style, if the West Lake State Guesthouse is a lady from a noble family, then the Xixi I saw is a beautiful girl from a small family. The room with its own lakeside balcony and surrounded by a small forest is very stunning. There was even a kitten that came unexpectedly to feed. The experience was extremely comfortable and worth the price. Simon's warm service made people feel meticulous care. It was a perfect stay experience
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Xixi Resort Hotel to live poetically and experience the ultimate oriental slow-life aesthetic vacation style. Thank you for your careful experience of the misty Jiangnan and taking many beautiful photos to give positive comments on the hotel experience, which makes us feel honored and happy. Hidden in the 5A-level scenic spot Xixi Wetland National Park, it aims to provide a slow-life vacation experience with oriental life aesthetics. The [Lake View Guest House] you are staying in contains a touch of Zen elegance, and the wide outdoor terrace extends the indoor space to the outdoors, enjoying the beautiful scenery of Xixi. There is an independent reception area indoors, and the bathroom has a large area of glass windows connected to the outdoor scenery. While taking a bath and relaxing, you can enjoy the private tranquility of the lake and mountains. Our vision is to provide guests with a unique and unforgettable vacation. We will continue to work hard to provide better experience and service. I hope to be lucky enough to serve you again and look forward to your arrival.
Guest User
Duplex Courtyard Room A
Stayed in Jul 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Jul 20, 2024
The room was clean and tidy, and they upgraded it for me for free. The scenery is very beautiful, especially the lotus flowers. You can walk around the hotel and see birds, squirrels, ducks, cats, and all kinds of small animals.
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Guest User
Duplex Room - Lake-View
Stayed in Jul 2024
Family
6 reviews
5.0/5
Outstanding
Posted on Jul 21, 2024
The hotel is located in a corner of Xixi. The whole homestay is antique and the scenery is quiet and beautiful. I experienced travel photography in the hotel, which is also quite good.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for visiting the hidden place - what you see. We are very happy to bring you a pleasant holiday and use the hotel's travel photography service to record your wonderful time on holiday. Thank you for your positive comments on the hotel experience, which makes us feel happy and proud. The [Duplex Lake View Room] you stayed in - living by the lake, with a spacious living room on the first floor, and panoramic windows bringing the charming outdoor Xixi scenery into the room. The second floor is the bedroom, with windows on three sides, with a wider viewing field, resting here, and enjoying a secluded and quiet holiday life. Our vision is to bring guests a unique holiday. We will continue to work hard to provide better experience and service. We hope to be lucky enough to serve you again and experience other different room types. We are waiting for your arrival.
Guest User
Duplex Room - Lake-View
Stayed in Jul 2024
Family
5 reviews
5.0/5
Outstanding
Posted on Jul 8, 2024
Xixi is a good place to stay. I have been there many times and will come back again because of what I have seen. The duplex room I stayed in was clean and tidy. The room was 23 degrees and there were no mosquitoes. I petted the little rabbit, had a delicious breakfast, took free travel photos, and took the hotel parking lot to eat Xiyin. Everything was beautiful.
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6/7
Anonymous User
Suite - Lake-View (2 beds)
Stayed in Jun 2024
Family
3 reviews
4.5/5
Great
Posted on Jun 22, 2024
The environment of the hotel, including the location of the room, is very good and quiet. You will reach the front desk after walking through a wooden corridor by the lake. After checking in, you will bypass the front desk, walk up a stone staircase, pass through the stone corridor surrounded by vines, and pass through the small Chinese-style hall to the room. It has a very Jiangnan water town atmosphere. The room is also very large, with a living room with floor-to-ceiling windows on three sides and a courtyard.
In terms of service, because it is not close to the entrance of Xixi Wetland, there are cars to pick up and drop off in and out, and they also contacted by phone the day before to provide warm reminders. The restaurant service is also very enthusiastic. Because it is not large, we order in advance. If there are more varieties, especially some special foods, the experience will be better. In addition, although the mini bar is free to drink, it was not fully replenished the next day.
In terms of facilities, some are still old and poorly maintained, the air conditioner is noisy, and the two buttons of the smart toilet are broken.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for choosing Xixi Resort Hotel and giving detailed and positive comments on the hotel environment, service and restaurant experience. We are also very sorry that some facilities and air-conditioning noise have affected your experience. We would like to express our sincere apologies. Our vision is to provide every guest with a unique and unforgettable vacation. We attach great importance to your opinions and suggestions, which are the driving force to help us move forward. We have fed back to the relevant departments as soon as possible. We will continue to work hard to provide better experience and service. We hope to be fortunate enough to serve you again and look forward to your arrival.
1233xiaoyuyu
Duplex Courtyard Room B
Stayed in Jun 2024
Solo travellers
16 reviews
1.2/5
Posted on Jun 14, 2024
A very speechless and awful one night stay. 1. The screens on the second floor were very, very dirty. I was stunned. It was so dirty. 2. The remote control of the toilet was placed at the bedside to charge. I was also stunned. They let people check in without checking the room. 3. There were a lot of unknown stains on the wood veneer on the first floor. I don't know what it is. It looks dirty and uncomfortable. 4. There is no explanation for the phone number. I have to guess how to call the front desk. 5. The air conditioner on the second floor made a continuous low-frequency noise at night, making it difficult to stay. I finally fell asleep under the quilt.