This hotel isn't worth the money, even for a budget option. You won't experience Japanese hospitality here. All the staff aren't Japanese, making it feel like we weren't even in Japan, but some other country. I'd read about the amazing hospitality at other ryokans, but this place offered nothing close. First, the Kaiseki dinner was unappetizing. Second, there's no elevator, so you have to lug your suitcase down from the fifth floor yourself, which is quite a struggle. Third, regarding the promised shuttle service – when we asked for it to be ready in 20 minutes, they refused, saying other guests might call for it. It seemed like we weren't as important as other guests. They then combined our shuttle with guests from another hotel and didn't even let us choose our seats. We were crammed into the very back, where it was incredibly cramped. It felt like our value as guests was lower than others, even though we tried to explain that we didn't want to sit in the back and it was too tight. Zero respect for guests. The hotel is old and smells of mold. The only things I liked were the view from the window and the hot springs (onsens) themselves, and that it's close to the ropeway station. That's it.
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![[Limited to 2 Rooms] Top Floor Room, Scenic View Non Smoking](http://ak-d.tripcdn.com/images/1re6m12000b87h4ih2D60_R_400_200_R5.webp)
