Hot spring Hotels in Hakone

The room was very roomy. We got an upgarde unexpectedly and we were very thankful for that! The location is very good. The hot spring was also very nice. I enjoyed the outdoor hot spring the most. Would want to come back!

Great hotel with outstanding service!! Shuttle service provided to Odawara train station. One slight negative feedback is that their local shuttle service ends at 6pm from Gora station which is quite early, many tourists have to share cab together from Gora.

One of the nicest hotel I've been to so far! The buffet breakfast selections are crazy, crabs for breakfast? Count me in! From my room, there's a crazy view of the Hakone valleys especially during sunsets. The staff are very nice people who provided the best for my stay. I was celebrating my anniversary with my partner and they offered a free pass to the bar & lounge. Would definitely come again the next time.

Good location and view of the lake, very close to the bus, ferry and cable car station. Very cozy and with well decorated design. Staff are very nice. Buffet dinner is perfect, very good sashimi bowl rice. Good onsen.

I've wanted to go to Tenseien for a long time, and finally I was able to go! I thought it would be just another hot spring inn, but the staff were polite, the atmosphere was calm and comfortable, it was clean and I was able to relax very well. The facility and the waterfalls within the inn are in a historic location, and the hot spring water quality, volume and water source are plentiful, and there is plenty of nature, so I felt it was a really good inn. I'd definitely like to stay again with my family!

The location is not so far from Hakone-Yamamoto station, but if you bring huge luggage it may not convenient. We only brought our backpacks to Hakone. The room is huge, the design is Japanese traditional house/room. We booked a room with bed because we’re not very used to sleeping on floor. We didn’t get a room with river view but that’s alright. The bathroom is okay, they have a very complete bath-amenities and skincare ranges which is nice. We tried the private onsen, we paid about 3300 yen. But it’s worth the experience. The breakfast buffet is pretty nice with many various of foods. Overally it’s a pretty good accomodation in Hakone area.

The soundproofing effect of this hotel is very good and the room was very quiet, which allowed me to have a good rest. The service attitude of the hotel staff was very good, warm and thoughtful, and made me feel very welcome. The location of the hotel is also very good, with convenient transportation and many attractions and restaurants nearby. All in all, I like this hotel very much and highly recommend it!

The location is quite remote and there is nothing to eat around. We bought some food in advance at the convenience store. The hotel service is very good and the service staff is very enthusiastic. The breakfast is so-so and there are not many choices. The room is quite big and the hygiene is OK.

Air conditioning temperature cannot be adjusted, we went in April, it was cool outside and there was only heating option on the controls, no cool air option at all. Had to open the windows to get cool air in, still it was too hot inside. Wasn’t able to get a good sleep. Rude encounter with a staff which I believe was the manager. He was downright nasty and arrogant. I would totally avoid this place, his actions was disgusting. He spoke very limited English which was understandable, however using rude gestures pointing and shooing off guests is such a rude thing to do. Would never go back because of this incident.

Not the easiest place to find, nestle between the river and the mountain we had the most amazing experience. Friendly staff that speaks English with the most amazing breakfast and dinner. Not the cheapest hotel but you are paying for the experience and I would definitely recommend you try this hotel out. Our room had its own private hot spring and we were more then impressed with the level of detail and service that the owner(s) put into running of this inn / hotel.