Shanhu Hotel Reviews
Shanhu Hotel
No.24 Zhongshan Middle Road, Guilin, ChinaView Hotel Details
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1 night
Shanhu Hotel Guest Reviews
4.7/5
Amazing
1351 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1351)
Positive reviews(1325)
Reviews with photos/video(317)
Friendly front desk staff(106)
Easy to get around(95)
Convenient for shopping(95)
Delicious breakfast(91)
Great location(90)
Loved the night views(15)
Tasty restaurant(9)
Negative reviews(26)
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Solo travellers
3 review
Outstanding
Posted on Mar 21, 2024
hotel is conveniently located near the city area and it was a nice stopover before taking the river cruise to Yangshuo the next morning. would recommend to anyone who is looking for a quick night stay in Guilin!
Response from Property: Dear customers Hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
Guest User
Stayed in Mar 2024
Couples
1 review
Posted on Apr 2, 2024
The lighting in washing quite dark. The cleaniness of the towel in washing room not quite good as found some dirty. The location is good & convenient to several site seeing place.
david
Stayed in Mar 2024
Family
20 review
Amazing
Posted on Apr 4, 2024
good hotel near the boat dock for 2 rivers and 4 lakes as well as the pedestrian street
Guest User
Guestroom - Triple Occupancy
Stayed in Oct 2023
Family
5 review
Outstanding
Posted on Oct 26, 2023
Perfect location right next to the Guilin Square. Very good and big breakfast
Response from Property: Dear customers Hello! Thank you very much for your support to our hotel, we always believe that a good reputation must be recommended from the most sincere satisfaction of the guests, and we are also honored to provide you with the best service. We welcome you to choose our hotel again for business trip or travel! Sincerely look forward to your visit again!
Guest User
Guestroom (2 beds)
Stayed in Apr 2024
Friends
5 review
Outstanding
Posted on May 1, 2024
All great! Can highly recommend
Kristina24
Guestroom - Triple Occupancy
Stayed in Aug 2022
Friends
24 review
Outstanding
Posted on Aug 12, 2022
Loved this hotel a lot and would definitely come back! It's close to downtown, offers a great service, staffs were friendly, room spacious and very clean.
Response from Property: Dear guest！ Thank you very much for choosing us and giving us full credit. Your recognition and awards bring us unlimited power, we will not forget the original intention, continue to provide you with intimate quality service, so that you feel comfortable in the journey! Thank you for your support!
Stuart James
Stayed in Nov 2022
Solo travellers
61 review
Very Good
Posted on Nov 18, 2022
this hotel is a 2 minute walk for the pagodas in Central Guilin. the room was clean and comfortable
Response from Property: Dear Distinguished guests, Thank you for staying in Guilin Shanhu Hotel and giving us a satisfactory review. We feel very honored. You did not give full marks, which indicates that we still have some shortcomings. We will continue to improve the service and look forward to your re-arrival.
Guest User
Stayed in Jul 2022
Business travellers
12 review
Posted on Jul 29, 2022
Not a bad hotel, good value for money. Breakfast isn’t worth it, mostly tasteless cakes. A good choice if you arrive in the city late and just need a place to crash.
Response from Property: Dear guests! Thank you for staying at the Cedar Lake Hotel in Guilin and commenting on us. We regret that some of our services can not meet your expectations. At present, we have more than ten kinds of breakfast dishes, such as rice noodles, steamed buns, cakes and so on. We will make improvements based on your feedback. Welcome to stay at the Cedar Lake Hotel again and supervise our work.
RakshaR
Guestroom (2 beds)
Stayed in Jul 2022
Other
6 review
Great
Posted on Sep 23, 2022
We arrived late 9-10pm and check-in was quick. Room was big and very clean. Staff at breakfast were welcoming and friendly. Breakfast was good, Chinese style. I love dumplings.
Down side, waited about 30+min trying to book a tour for the next morning, communication was difficult. The tour company expected our passport number to be visible on the green code, but only a few digits were visible. They asked us to remove the * from the passport numbers. Eventually after all the waiting, we were exhausted and highly frustrated so, we decided to find a different tour agent and then, miraculously she said the tour was booked when we were about to leave the hotel. Hotel is good. Maybe book tours elsewhere there are many in the pedestrian street. We didn't experience this problem with other tour companies the area.
Response from Property: Dear Distinguished guests, Thank you for staying in Guilin Shanhu Hotel and giving us a satisfactory review. We feel very honored. You did not give full marks, which indicates that we still have some shortcomings. We will continue to improve the service and look forward to your re-arrival.
Guest User
Suite
Stayed in Apr 2023
Couples
26 review
Outstanding
Posted on Jun 7, 2023
Nice location. Good service!
pluviophile
Stayed in Sep 2022
Solo travellers
6 review
Very Good
Posted on Oct 17, 2022
“Do not disturb” means - do not disturb. 📞❌
Response from Property: Hello, distinguished guests! Thank you for staying at Guilin Shanhu Hotel and giving us a satisfactory review. We are very honored. The fact that you did not give us a perfect score means that we still have shortcomings. We will continue to work hard to improve our services and look forward to your stay again.
Guest User
Guestroom (2 beds)
Stayed in Mar 2024
Couples
18 review
Amazing
Posted on Mar 17, 2024
Great
Amy
Guestroom (2 beds)
Stayed in Jul 2021
Friends
12 review
Outstanding
Posted on Jul 31, 2021
Great location, rooms were clean and.updated, would stay.again
Response from Property: Dear guests, thank you for staying in Guilin Shanhu Hotel and making comments on us. We feel very honored. Let every guest choose to stay in The Fir Lake Hotel eat satisfied, sleep at ease is our service tenet of every staff of fir Lake, but also we continue to improve the service level of the power.
KWANTASTIC
Guestroom (2 beds)
Stayed in Jul 2021
Family
21 review
Very Good
Posted on Oct 8, 2021
Good location if you’re staying in the area
Response from Property: Dear guests, thank you for staying in Guilin Shanhu Hotel and making comments on us. We feel very honored. Let every guest choose to stay in The Fir Lake Hotel eat satisfied, sleep at ease is our service tenet of every staff of fir Lake, but also we continue to improve the service level of the power.
Guest User
Stayed in Jul 2021
Couples
15 review
Very Good
Posted on Jul 11, 2021
Good value and good location.
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