Hotels near Guilin Department Store in Guilin

I have never seen a hotel that pays so much attention to details. The service of this hotel is warm and thoughtful. From the moment guests arrive, there are dedicated staff to arrange parking spaces and guide parking. The rooms are spacious, warmly decorated, clean and hygienic, with refrigerators, umbrellas, sterilized plastic bath towels, towels and slippers, and spray disinfectant alcohol on the toilet. Bottles...etc., it makes people feel that every detail has been paid attention to. It’s amazing! The hotel is in a bustling neighborhood, very close to Xiangshan Mountain, Sun and Moon Twin Towers, and Jingjiang Prince's Palace. The hotel deserves good reviews. Highly recommended.

Facilities: Very good. I like it very much. I will stay here next time. It is very close to the scenic spots. Hygiene: Hygiene is very good and very clean. Environment: The environment is quiet and very easy to live in. So beautiful. Service: Very good. Very spot on. I will stay here next time I go out to play.

✨ Walking into Venus Royal Hotel, you feel like you are in a romantic dream. ✨ 🏨 Venus Royal Hotel attracts countless travelers with its superior location. The hotel is located on the bank of the beautiful Shan Lake in the Two Rivers and Four Lakes Scenic Area, adjacent to the Zhengyang Road Pedestrian Street. On the left is the Guilin landmark ”Sun and Moon Twin Towers” and only a few steps away from the Guilin city emblem ”Elephant Trunk Mountain”. The hotel has spacious and comfortable guest rooms, each of which is equipped with a full set of modern facilities. The upper floors can completely overlook the entire scenic spot. 🛁 The hotel where you can see the Elephant Trunk Mountain with your eyes open allows me to completely relax after a day of sightseeing ~ This is really the only hotel in Guilin that can view the Elephant Trunk Mountain, Lijiang River, and Sun and Moon Twin Towers at the same time Dining room! 🚗Transportation: The transportation is very convenient. In the city center, it is basically not far away by taxi. It takes about 10 minutes to get to Guilin Station Yiyi Hotel; about 25 minutes to Guilin North Station Hotel; and about 45 minutes to Guilin Liangjiang International Airport-Hotel. 🥂The viewing restaurant has an excellent view of Elephant Trunk Mountain and the Sun and Moon Twin Towers. It has a 270-degree ultra-wide outdoor terrace with a view of the sunrise and sunset. It is located on the 6th floor of the hotel.

Room: 1017 (king bed & bunk bed); duration of stay: 4 nights. Family of 4 (including 6 & 11y.o. boys) Absolutely wonderful surprise to walk into this room and see how spacious it was along with many fun features which included kids’ bunk bed and slide down one side, playhouse tent, play area with small kids table and chairs and small rocking horse. A large kids play area (open 10am – 10pm) on the same floor (level 10) along with a very basic gym i.e. 1 treadmill, a couple of indoor bikes. Most guests on level 10 kept our doors open and kids could freely roam between their hotel room and play area. There is no safe in the room although the hotel was safe and secure (cameras on each floor). Our valuables were locked in our suitcase when not in the room. A nice touch of earplugs by our bedside (although we didn’t need them) and heated/electric toilet. Both kids and adults enjoyed the room and hotel. The hotel staff were very welcoming and helpful. Limited English and we communicated via translate app and my 11y.o. son who speaks intermediate Chinese. Use of sunscreen and other items available for free from reception counter. The hotel is very clean. Free laundry (front loading machines and a hanging rack heated dryer) including laundry powder (located on level 8). The pool was nice however given we visited late October, a bit on the cool side with the changing season. The breakfast spread was very good with a mixture of fruit, bread, dim sum, eggs (boiled, fried, scrambled), bacon, Chinese breakfast, tea, coffee, etc. 3 items, including noodles, on the breakfast menu to obtain freshly cooked. We also ate at the restaurant for dinner twice and both meals were fantastic (we recommend the T-bone steak!). Ordering is via scanning a QR code. Limited alcoholic spirits on the dinner menu. We booked a boat tour via the hotel tour desk using the translator app. The service was good and easy. We opted to get a taxi to the boat (rather than the group van which left an hour earlier and cost RMB10pp) however upon arriving to the boat ticket office outside the boats they tried to redirect us to a different location. We communicated with the hotel tour desk via WeChat which was quick and very helpful as they sent photos of the desk we needed to be at (which was a table next door to the ticket office). The process was smooth and easy. The use of the spa is 50% off for hotel guests and from memory it opens at 3pm. Suggest to book ahead as the spa does book out quickly. The location is good; a walk away from Guilin Pagoda Hill, Elephant hill (10 min walk), Starbucks on the opposite side of the road less than 10 minute walk away, 2 KFC’s, food, taxi stand to the left of the hotel, night market, shopping, etc. Great features of this hotel: • Fun hotel and fantastic for kids • Very clean and safe • Good location • Good breakfast spread, lunch/dinner options • Taxi stand less than 1 minute walk For awareness: • SYYF has 2 locations. Taxi’s kept dropping us back at the other location. Therefore take the address in Chinese and make sure the taxi drivers read the address (not just look at the logo)

Front desk person is very helpful. Hotel is in a good location. Just 1-2 mins walk from bus stop. The room was very comfortable. AC was working well. The cleanliness on the corridor to be taken care of ..

I would like to extend a special thank you to staff members at the front desk, Mia and Dong Dong, during my recent stay. Their dedication to ensuring my comfort and satisfaction was truly exceptional. Their attentiveness, professionalism, and friendly demeanor made my experience at the hotel even more memorable. I am grateful for their outstanding service and look forward to returing to the Guilin Holiday Inn Express in the future, knowing that I will be in good hands.

We arrived late 9-10pm and check-in was quick. Room was big and very clean. Staff at breakfast were welcoming and friendly. Breakfast was good, Chinese style. I love dumplings. Down side, waited about 30+min trying to book a tour for the next morning, communication was difficult. The tour company expected our passport number to be visible on the green code, but only a few digits were visible. They asked us to remove the * from the passport numbers. Eventually after all the waiting, we were exhausted and highly frustrated so, we decided to find a different tour agent and then, miraculously she said the tour was booked when we were about to leave the hotel. Hotel is good. Maybe book tours elsewhere there are many in the pedestrian street. We didn't experience this problem with other tour companies the area.

A lovely stay, despite a hiccup. Super comfortable bed and really clean room. Lots of interesting little artefacts and communal areas in the hotel and the staff are super friendly and helpful. We stayed for a one night stopover in Guilin before heading to the Longshen fields and it was perfect for this. It's right next to Elephant trunk hill so we were able to tick that off easily despite a very short stay. We had one night in Longshen coming up next and needed a way to get there the next day. We thought instead of taking the public bus we would check with the hotel to see if they did any direct shuttles. They said they'd be able to fit us in with their tour van the next day and although it was a scheduled tour, they could arrange to drop us off at a point near our next hotel if we paid for the seats and entry fee for the Longshen fields. It turned out there was a bit of a miscommunication and we ended up stuck on the tour for quite some time (including a lunch stop we didn't really want) before they reached our drop off point. The tour driver was also supposed to drop us off in an area past a payment checkpoint in Longshen but we were dropped off outside of it and had to pay the entrance fee again. The hotel attempted to help by sending us receipts of the payment made and asked us to go to the ticket office to seek a refund for the double up. The ticket office was a bit far from where we were staying and we simply did not have time to do that given our tight schedule. It was a bit annoying as it wasn't our fault that the tour driver dropped us off at the wrong place and we weren't re-imbursed for his mistake. We understand though that this all came down to a bit of a miscommunication and a language barrier (most the staff only spoke Mandarin but I can only speak Cantonese so could only communicate to one of the staff members). Everyone was trying their best to accommodate our request, so we are understanding of that. The mistake happened because we were trying to be too clever but ended up getting something we didn't want. My advice for anyone doing the same thing heading to Longshen from the area is to just use the public bus services as it will be much easier (and cheaper).

Very nice, the hotel has a sauna, the service is warm and thoughtful, the lakeside scenery is beautiful, and the transportation is convenient

This hotel was honestly a great stay if you wish to stay close to a few attractions. I had a two days stay but just a day to roam around and was able to do the Sun and Moon Towers, The Glass Bridge as well as Elephant Trunk hill all in one day. I also did Reed Flute Cave but that was a taxi ride away. The breakfast served was really yummy and they had a wide variety of options. They had toast and eggs, fresh fruit, rice, noodles and lots of other dishes. The hotel itself was very clean and I enjoyed the staff as they always greeted us when we walked into the main lobby area. If you happen to order in as I did on my last day, a robot will bring your food to you. Overall it was a great stay with modern facilities and thirty second walk to the lake. The rooms however although advertised as ‘lake view’ were only views of trees with maybe a tiny glimpse of the lake. Overall it was a great stay and I’d totally choose this place again.