Crowne Plaza Guangzhou City Centre

Crowne Plaza Guangzhou City Centre Reviews

Crowne Plaza Guangzhou City Centre

No.339 East Huanshi Road, Guangzhou, ChinaView Hotel Details
Crowne Plaza Guangzhou City Centre
Crowne Plaza Guangzhou City CentreCrowne Plaza Guangzhou City CentreCrowne Plaza Guangzhou City Centre
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Crowne Plaza Guangzhou City Centre Guest Reviews

4.6/5
Great
2301 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(2301)
Positive reviews(2219)
Reviews with photos/video(360)
Large rooms(180)
Delicious breakfast(147)
Friendly front desk staff(118)
Located in the city centre(52)
Loved the night views(26)
Great swimming pool(24)
Negative reviews(82)
Peggy Peg
1 King Premium City View Lounge Access
Stayed in Apr 2024
Business travellers
28 review
4.7/5
Amazing
Posted on May 15, 2024
I always stay at the Crown Plaza while visiting the Canton Fair. They read some of my last recommendations and changes some critical points. If you stay at the CP Club lounge you have 2 items of laundry free. But nobody knows even not the employees 😜
Response from Property: Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We appreciate to hear that you truly enjoyed our guest room and your experience has been positive. We are looking forward to welcoming you back again if you need any assistance, please do not hesitate to contact me.---Mr. Kobe Koo –General Manager
Guest User
1 King Premium City View Lounge Access
Stayed in Mar 2024
Family
3 review
3.7/5
Posted on Apr 7, 2024
The front desk staff was very helpful and friendly. The breakfast was not very good. There is a shopping mall just across the road, got plenty other choices of food. The facilities are a bit old but is clean overall. The children playhouse is very small and a bit disappointing.
Response from Property: Dear guest, Thank you for taking the time to share your recent experience. Regarding the issue you mentioned, we will provide feedback to our operations colleagues and make adjus**ents as soon as possible. We strive to provide guests with a satisfactory check-in experience during their stay. We look forward to welcoming you back soon. Best regards.--Mr. Kobe Koo –General Manager
HL Gan
1 King Standard City View loung Access
Stayed in Mar 2024
Couples
9 review
4.0/5
Very Good
Posted on Mar 21, 2024
Hotel location is near metro station,about 7 to 8 mins walk. The hotel building is a bit old and need renovation but nevertheless hotel stay overall is good,morning breakfast not bad,quite a lot of variety of food.
Response from Property: Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We appreciate to hear that you truly enjoyed our guest room and your experience has been positive. We are looking forward to welcoming you back again if you need any assistance, please do not hesitate to contact us. --Mr. Kobe Koo –General Manager
Dream Wanderer
Standard Room
Stayed in Feb 2024
Business travellers
10 review
3.7/5
Posted on Feb 21, 2024
The hotel is located in City center, the rooms are big and clean. The bed and other furniture is pretty old and old fashioned. The city view from the window was really amazing
Response from Property: Dear guest, thank you for your support and feedback.!We apologize for not being able to provide you with a comfortable stay experience. At the same time, we are also working hard to improve the relevant facilities and equipment, so that every guest can feel at home. Our consistent goal is to provide the highest quality service to every guest who stays. Looking forward to your next visit to the Crowne Plaza Guangzhou City Center. Thank you—— Kobe Koo General Manager
MOHAMED
1 King Premium City View Lounge Access
Stayed in Apr 2024
Couples
22 review
5.0/5
Outstanding
Posted on May 3, 2024
Amazing location near to metro station , you can find taxi easily, have many options near by such as mall , lot of markets and staff are great , but sometimes weak English from staff
Response from Property: Thank you very much for your comment. The Crowne Plaza Guangzhou Center has always adhered to the spirit of service first and is committed to providing every guest with a homey stay experience. First of all, thank you for your recognition of our hotel facilities and employee attitudes. These are all expressions of support and affirmation for our work. Looking forward to your visit to the Crowne Plaza Guangzhou Center again—— Kobe Koo Hotel General Manager
Zoheb Mohammed Iqbal
Standard Room
Stayed in Apr 2024
Business travellers
7 review
5.0/5
Outstanding
Posted on Apr 9, 2024
Overall it was good. Location is perfect to stay in Guangzhou. Enjoyed my business trip staying at this hotel.
Response from Property: Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We appreciate to hear that you truly enjoyed our guest room and your experience has been positive. We are looking forward to welcoming you back again if you need any assistance, please do not hesitate to contact us. --Mr. Kobe Koo –General Manager
Guest User
Standard Room
Stayed in Oct 2023
Business travellers
1 review
3.7/5
Posted on Oct 14, 2023
The place is good and foods acceptable. Big frontage ease of accessibility
Response from Property: Dear guest, thank you for your review and approval of the hotel's environmental services. High quality and efficient personalized services, coveted cuisine, and absolute value for money, we will continue to improve the hotel's cost-effectiveness. Looking forward to your visit to the Crowne Plaza Guangzhou Center again. Thank you—— Kobe Koo General Manager
Anand Bh
Standard Room
Stayed in Feb 2024
Business travellers
1 review
3.5/5
Posted on Feb 27, 2024
Overall, our stay was comfortable and pleasant. Just had some expectations, based on my stay in Pudong in Crowne Plaza, was kind of expecting a little more. Breakfast spread for vegetarians was limited, kind of manageable, but ambience was weak. Rooms were very comfortable but appeared little old. So again, all in all fair, but time to change a little is due.
Response from Property: Dear guest, Thank you for taking the time to share your recent experience. Regarding the issue you mentioned, we will provide feedback to our operations colleagues and make adjus**ents as soon as possible. We strive to provide guests with a satisfactory experience during their stay. We look forward to welcoming you back soon. Best regards.--Mr. Kobe Koo –General Manager
KPANTCHA LOUIS-MARTIN
Premium Room
Stayed in Oct 2023
Business travellers
21 review
5.0/5
Outstanding
Posted on Oct 27, 2023
Comfortable room and clean, great location. I’ll come back.
Response from Property: Dear guest, Thank you for taking the time to share your recent experience. We look forward to welcoming you back soon. Best regards.———Kobe Koo 总经理
Anonymous User
Standard Room
Stayed in Aug 2023
Business travellers
18 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Excellent hotel and very good price of the rooms. Located in the city center
Response from Property: Dear guest, thank you for your review and approval of the hotel's environmental services. High quality and efficient personalized services, coveted cuisine, and absolute value for money, we will continue to improve the hotel's cost-effectiveness. Looking forward to your visit to the Crowne Plaza Guangzhou Center again. Thank you—— Kobe Koo General Manager
Honestman
Standard Room
Stayed in Dec 2023
Family
4 review
3.5/5
Posted on Dec 26, 2023
Front Desk staff is top service, housekeeping lady that clean my room, thank you so much for the hand writing note.Concierge staff, doesn’t feel like helping traveller like us. I want to thank front desk for helping me and assisting on my request. Here are the major negative thing that i personally feel 1. Centralized A/C which is too hot even though i have switch to the lowest degree with cool high air. 2. Window too dusty as i was told to open the window if is too hot and stuffy 3. Shower top needs to change as the rubber tip turn brownish and water shooting from different direction 4. Breakfast expenses need to pay on the spot and not able to settle upon departure 5. Lift is alittle scary to me even though is safe. The lift have not completely stop and the door open. Overall, staffs is good but hotel is kinda old.
Response from Property: Thank you for taking the time to share your recent experience. It is a pleasure to know to learn of your satisfaction of our location and service. Regarding the issue you mentioned, we will provide feedback to our operations colleagues and make adjus**ents as soon as possible. We strive to provide guests with a satisfactory check-in experience during their stay. We look forward to welcoming you back soon. Best regards. --Mr. Kobe Koo –General Manager
ASIF MOHAMMED
Standard Room
Stayed in Jun 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Jun 22, 2023
Beautiful hotel with very spacious rooms, breakfast is great. Sky view is fantastic, you have dedicated lifts to floors above 40 for easy access. Too many restaurants and shopping around this hotel
Response from Property: Dear guest, Thank you for your support and feedback on the Crowne Plaza Guangzhou Center. The hotel has a mature geographical location, convenient transportation, and complete facilities. In addition, the newly renovated gym in the hotel is equipped with advanced and complete fitness equipment, creating a superior environment and conditions for you who love sports. Looking forward to having the opportunity to provide you with better quality and thoughtful superior services in the near future. Looking forward to your next visit. Thank you—— Kobe Koo General Manager
Sirwestho
Standard Room
Stayed in Aug 2023
Business travellers
9 review
5.0/5
Outstanding
Posted on Aug 15, 2023
Efficient room service, clean room, first choice in GZ for sure
Response from Property: Dear guest, thank you for your review and approval of the hotel's environmental services. High quality and efficient personalized services, coveted cuisine, and absolute value for money, we will continue to improve the hotel's cost-effectiveness. Looking forward to your visit to the Crowne Plaza Guangzhou Center again. Thank you—— Kobe Koo General Manager
Dr. BASHIR SAFIYO
Standard Room
Stayed in Jul 2023
Couples
37 review
3.7/5
Posted on Jul 2, 2023
The hotel was good and the breakfast was nice the location was excellent
Response from Property: Dear guest, thank you for your detailed comments and suggestions. We will continue to maintain our strengths and improve our shortcomings. We hope to meet your expectations. Welcome back, thank you - Kobe Koo General Manager
Esi_jumper
Premium Room
Stayed in Mar 2024
Business travellers
41 review
4.5/5
Great
Posted on May 5, 2024
Near metro station very clean hotel staff were very friendly
Response from Property: Thank you for your feedback and understanding that the hotel is located in a bustling commercial district and is one of the famous city landmarks in Guangzhou. High quality and efficient personalized service, exquisite dining and complete facilities make guests feel at home. Looking forward to visiting again—— Kobe Koo Hotel General Manager