Linlinlin77
August 16, 2023
The service attitude at the front desk is extremely poor. Did you go to the front desk to serve without any training?
No sense of service and no communication skills. Finally, I complained to the Ctrip platform and was reluctantly moved to the 8th floor. I'm not begging you to upgrade your room, but we have purchased this service. I guess I was unhappy after complaining, so we were moved to a room near the viaduct. The smell of sewers still smelt in my house, so I wanted to report it to the lobby manager, but the front desk said that the hotel had no manager, which was really unbelievable.
It can only be said that the hotel's management is in disarray. It is really unfortunate for the hotel to recruit such a person to serve as front desk service.
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