Element Guangzhou Baiyun

Excellent location, friendly and helpful staff, new hotel, spacious rooms and comfortable beds. It needs more attention to cleanliness and needs sound insulation. I recommend this hotel and consider it the best in the area.

This is my first time staying at an Element hotel, though I have stayed at several other Marriott properties. I'm disappointed with the hotel's service standards; my room is dusty and poorly maintained. I understand that the hotel is young, but if the general stay rate is high, the management should take action. The front office staff is likewise undertrained, and some of them are intimidating. The staff has no idea what you can do in GZ, so plan ahead of time. However, the concierge staff is more courteous and willing to assist than the front desk. Hopefully, they can reaccess and train the front desk, as they are the first point of contact and it will create an impression for the hotel. Element and Four Points shared the same gym and swimming pool. The guest rooms are large and roomy, but keep in mind that the hotel does not provide hair conditioner; instead, they use a two-in-one hair shampoo and conditioner, which I dislike; fortunately, I had my own. The hotel environment is extremely relaxing and pleasant at night, and it is a short walk to the subway. Three Marriott hotels share the same park and are connected by a covered walkway. The metro station is conveniently located near several attractions, such as Beijing Lu Street, which is only 7 stations away, and Gongyuanli, where the apparel wholesale market is just 4 stations away.

Good location, nice breakfast and nice and friendly staff to help to order for delivery. Will repeat booking for my next trip to Guangzhou!