Servatur Waikiki

Just got home after a week’s stay in Gran Canaria at Servatur Waikiki for my birthday with my fiancé, it was lovely to get away from the grind and spend some quality time together. Weather was amazing, didn’t expect the heat that we endured to say we are in April, couldn’t have faulted it - it only started raining as we got on the plane home! Warmest temp was 28’c! The resort has its pros and cons, it’s not the worst place in the world but I am really baffled how it’s rated a 4* hotel. Sooooo average. The room we stayed in was extremely basic, nothing to shout about really and the air con was shocking. Like shockingly bad. We resorted to sleeping with our balcony door open as that was cooler! I would class myself as a light sleeper so I’m amazed I actually slept ok the full week. The rooms are not soundproof and could hear people coming in and out of their rooms constantly, doors slamming at all hours. The beds were two singles as opposed to just a double bed - but in fairness this didn’t bother us as my fiancé and I do prefer separate duvets. They weren’t the comfiest either and towards the end of the holiday I was counting down the days until I was in my own bed at home. We would have also preferred the choice of having more than one pillow to be more comfortable, we had one each and there were no more in the room (ie in the wardrobe like I’ve experienced previously). It was my birthday on the 22nd, and I was gifted a bottle of sparkling rose wine and a birthday card, it was such a lovely gesture so thank you. I don’t usually drink wine but it was actually really nice! We went all inclusive, and if I’m honest we probably should have gone half board and spent our money on eating/drinking out more. Unless you like beer or wine, which I don’t, you’re screwed when it comes to alcoholic drinks. The cocktails are pre made in a machine which I understand from a convenience point of view, but they are not great at all. If I had to choose, the Tequila Sunrise is probably the only one I could comfortably drink. My fiancé did like the Tropicale beer on tap which was self service and also approved of the Sangria. The food was nice and as a fussy eater there was plenty of choice - I never went hungry, however we did find most of the times we went to eat the restaurant was far too busy and congested, there were people everywhere and it started to put us off going at the time we wanted to, it can be seen as quite stressful and I don’t want to feel like that on holiday. The snack bar was our go-to towards the end as that was much more quiet and relaxed. I feel like if there were 2 restaurants it would be much more manageable. Would also like to mention that we arrived at around 10pm on our first day, and they opened up the restaurant purely for late arrivals and put on a cold buffet which was much appreciated, not a lot of places do that so thank you. There are plenty of sunbeds around the resort and we had no trouble getting one every day. Just a he

We enjoyed our week here despite there being a few issues. Our room was spacious and had everything we needed, however the 5 round buildings all have open top roofs exposing the corridors especially the top floors to the elements and when it rained a couple of times during our stay they became dangerous. The adults only area was a pleasant place to relax on a sunbed but there is no pool in that vicinity only a warm jacuzzi of around 30 foot long so if you want a longer swim you have to walk across the bar to the main pool where the beds are quite cramped. The snack bar next to the adults only area was convenient and while the main restaurant was a big hectic the food was decent. There is no waiter service around the pools or during the evening in the bar where the entertainment was OK but you can help yourself to beer and soft drinks so there was never long queues for those wanting spirits or cocktails. The evenings were quite cold during our stay and the bar area which wasn't heated became very busy and cramped as people looked to sit inside. On a final note the Hotels Christmas decorations around reception was a credit.

Not a 4* hotel however the rooms are pleasant and the beds are very comfortable. Reception staff are friendly and helpful, other staff not so much unfortunately. Pool area smells of sewage/drains, not pleasant to sit around. The worst All inclusive food experience we have come across. Food is tasteless and bland. Meats are tough and very limited choice of food, we are not fussy eaters and will pretty much try any food but this is another level of terrible. Restaurant is chaotic and really not worth the bother to eat such awful food. We ate out every day as nothing remotely nice to eat. Beer and soft drinks/coffee you can help yourself to and the adult only area was quite nice with the small jacuzzi. Would not return or recommend and was not an enjoyable place to be although we made the most of our holiday. As a family we are well travelled and never expect more than we pay for and always have realistic expectations but honestly the food is shocking.

Just amazing! First of all hotel staff was just wonderfull! Receptionist Marta was super nice, we got an amazing room with wonderfull view. All people working in the restaurant and bar was very friendly. Fabio was our fave waiter and Cameron in the bar was always smilying and making the best drinks. The food - extreme good, I would book this hotel just because of the food! A lot of variety, something new every day, and you can eat all the time. The rooms are very clean and cosy. Swiming pool area is huge. Entertaiment every evening, and they do the karaoke in the basement every night (Besos to Karoke guy)! They have a lot of games and competitions during the day. While booking this hotel you don't have to leave it for 7 days, cause everything you need is just there. We are going to come back!

Overall the hotel is pretty good, but unfortunately due to it being an all-inclusive hotel, you really can't give a good rating when the food is this bad. Good things: - Nice pool area - Nice enough staff - Half-decent rooms for the price - Self-pour drinks mostly - Hotel looks cute - Good location - good size car park and free parking outside. Bad things: - The food is terrible, I don't think I saw a single person truly enjoying their meal in the restaurant. Honestly, when there is this sheer amount of food and not one thing smells appetising I really think it says something. In Hindsight I'd much rather had paid 100pp more for better food as we ended up eating out because of it. - The allergens aren't marked. They said via email they mark allergens on all their food, but the reality is they do it on perhaps 15% of the food. If you're vegetarian or vegan I really really encourage you not to go to this hotel, you will feel alienated. Especially by how bad the food quality is. You'll be living off ice berg lettuce, olives, chips and tomato pasta sauce. Not an ounce of protein. No hummus/falafel/vegetarion burgers etc. - It's ironic because pretty much every other hotel does do this, plus most restaurants do good veggie options. Lidl down the road you can buy it all for very low prices. (But no fridge in room so don't count on this being sustainable) - Lots of amenities are included, but require a deposit. So don't expect basics like iron's etc in your room. Also when we went to get cash out to get the money for the deposits, the cash machine outside chose its own rates when we clicked the other side of the screen, costing us an extra 7 euros. So that felt like a scam also.

Went to this hotel not expecting much thought cheap and cheerful wasn’t expecting to be impressed….how wrong! Was very impressed with this hotel the staff cleanliness and facilities were over and above expectations. Room was basic but very clean lovely sunny balcony too. Hotel really shines on food I’m not a massive eater neither is husband but we are picky eaters and hard to impress but we both really rated the food. The adults only pool was lovely and chilled with sun all day and plenty sun beds. No need to get up and rush for a bed either which is good. Really didn’t expect anything of this hotel but now can’t wait to go back x

As a family of 4 (2 girls age 12 and 17) we loved this hotel. Reception. Very friendly staff and were acknowledged as soon as we came through the door. Checked in just before midday but our room wasn’t available. They showed us where we could put our bags and gave us a map of the hotel and advised us we could help ourselves to the facilities. Room. Very clean and a decent size. Lots of storage for clothes and a free safe to use. Bathroom had shower gel and hand wash. The beds were so comfortable! We slept so well! Nice size balconies. The staff that cleaned our rooms were always very friendly. Food and beverages. There were plenty of choices of soft drinks hot and cold and alcoholic drinks. The bar staff were all friendly and always got served quickly. There were a couple of times we had to queue but it went very quickly. There’s also water stations around the hotel to top up your water bottles or glasses. The food was typical all inclusive food I thought. Quite a variety. But as usual with an all inclusive can become samey after a while. However that doesn’t take away the fact that we thought it was good food! Great steaks, lovely king prawns and fresh fruit was our favourites. Oh and on one night a chocolate fountain! There were always staff around cleaning areas. The whole place was very clean! Location. About a 10 minute walk to the beach. Worth a visit to the sand dunes! Bus service right outside and always taxis outside too. Entertainment crew. Again, all lovely staff who encouraged (but not pushed) you to get involved. Evening entertainment we found were for either the very young or the very old but this didn’t bother us. It’s a great just to people watch. We all agreed we would come back to this hotel.

THIS IS OUR SECOND TIME AT THIS HOTEL STAFF FOOD AND ROOMS WITH COMFY BEDS WHERE BRILLIANT NICE POOL AND PLENTY OF SUNBEDS WHE HAVE BOOK AGAIN LATER THIS YEAR LOOKING FORWARD TO STAY HERE AGAIN THERE IS A SHUTTLE BUS TO THE BEACH ALSO FREE SAFE MALCOLM

I returned from a ten-night all-inclusive holiday with my friend on Wednesday. Positives: - I found all staff to be very friendly and efficient. This applies to reception, bar staff, housekeeping and restaurant staff. - There’s a really good selection of all-inclusive drinks and the local spirits were good too. I never had to queue long at the bar and the all-inclusive drinks went all the way to midnight which is longer than some other places I have stayed. - General vibe in the day was very easy-going. There were absolutely tonnes of sun-loungers to choose from, including a couple of quieter, decked areas further away from the pool if you want some peace. The animation team didn’t bother/ harass guests to get involved which again was refreshing. - The rooms and common areas were very well presented and always clean. - The location is good. There’s restaurants, bars, shops etc all within walking distance. Playa de Inglés beach is only around a 15min walk away and the hotel offers a shuttle bus for this too. The Yumbo Centre is also only a 10min walk away. Negatives: - By far the biggest let down was the food. It was very repetitive and simple. Whilst I never found it undercooked / bad in taste, I never looked forward to meal times as the offerings were so uninspired and bland. We ended up eating out three times which is a shame to have to do when you’ve paid all-inclusive. - I found the restaurant area to be hot and crowded. Due to the nature of the lay-out, your table is always either close to the food counters, or next to a walkway, so people are constantly walking past you. This is sadly something I don’t think the hotel can do much about. - Room-wise, the beds were fine, but I found them too soft and the pillows quite lumpy and limp. I would definitely recommend asking reception for extra pillows. Also, the room was air-conditioned but I didn’t find it particularly ‘strong’. This wasn’t too much of an issue while we were there as it wasn’t terribly hot, but I definitely would have found that an issue if the weather was hotter. - The evening entertainment was really rather poor. The tables and chairs would get taken up quite quickly, to the point where people would just stand and watch instead. Summary: This hotel is really well located and well presented. I think it’d be fine for a 7-night holiday and particularly if you’re on a budget. Entertainment was definitely better for kids, so maybe better for a family trip than an adults-only trip. The food was edible but really don’t expect anything grand!