We are traveling together as a family. The Golden Coast of Ulungu Lake here is beautiful. Because we have two 1-year-old children with us, we are very cautious when booking the hotel. I have repeatedly confirmed with the hotel whether the quadruple room is One large bed and two single beds. The staff also made it clear on the phone that this was indeed the layout. However, when the family went to the front desk to check in, the staff assigned four single beds (the child was too young and slept in single beds. It will go down). I originally wanted to negotiate with the staff whether I could change to another room type. The front desk staff had a bad attitude and said that the hotel only had four single beds. In desperation, I had no choice but to change to this hotel. We checked into the hotel opposite and saw that we were about to check out. The staff was a little panicked and said that they could change to other room types (the staff had a bad attitude and needed to be trained on internal matters of the hotel). In addition, the three large beds we booked There was a problem with the toilet in one of the bathrooms in the room, and there was no water supply. The attitude of the front desk staff at night was not very good, including the chef in the breakfast area who was also very impatient. He asked "where to put the spoon" and responded extremely impatiently. . The overall hotel facilities and breakfast categories are relatively rich, but the attitude of the internal service staff really needs to be trained and improved.
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