Hotels near General Store at Fort Worth Zoo, Fort Worth

I booked a room, dinner, valet parking, and a spa treatment as a gift for a friend. She really enjoyed the hotel. She loved her massage at the spa, and she said dinner at Whiskey & Rye was good. I’m glad she enjoyed her stay so I definitely feel like it was worth it, but this is my first time dealing with a luxury hotel and I’m a bit surprised that everything seemed so difficult. For starters, I booked the room online. I called to confirm I’d done so correctly because it was a gift and I didn’t want any problems. Initially, I was told the room needed to be in my name and that my friend could be listed as an extra person in the room. I was told that the manager would email me a credit card authorization form and that I’d need to fill it out and fax it back by a certain date. I never received a form so I called back. I was told that the room needed to be in my friend’s name and that I’d be emailed the authorization and I could email it back when I filled it out. I got an authorization link but it wasn’t a form I was meant to fill out, it was just for prepayment but it was listed for $0. I called back again and asked to talk to a manager just to make sure there wouldn’t be any issues. He set me up with everything and said he’d email the authorization. It never came through so I had to call back. Eventually, I got the proper authorization link and prepaid. My friend had no issues with her stay. One thing I found annoying was that I prepaid for a 50-minute massage at the spa. I also paid for a $50 activity credit for dinner. I noticed I was overcharged and my friend said her card was charged as well despite the manager assuring me they just needed her card on file, that I’d be the only one with charges for the accommodations, taxes, and incidentals. Again, I had to call several times and ended up never being able to speak to who I needed to. I emailed corporate and I got connected to who I needed to, but it’s a process and each email reply takes 24-48 hours. I was told that the massage actually costs $50 more than the credit I’d paid for, which seems misleading. I’m not sure why they wouldn’t attach a monetary value to the spa credit instead of advertising it as a fully paid 50 minute massage. Because of that, the credit I’d purchased to cover dinner was applied to the spa treatment, which meant I’d paid $52 for dinner out of incidentals. It’s not a huge issue, but it just feels misleading. The charge on my friend’s card also fell off and I was told that someone should’ve explained she’d have a hold placed on that card in the event of damages. No one did, and I would’ve paid more toward the room and incidentals initially if I’d known that. I’m really glad my friend enjoyed her stay but I don’t know if I’d feel inclined to book here again in the future. The added packages seem more like a headache than just paying for stuff outright. Overall, I wish things were communicated more clearly because it was a confusing process and not something I re

I had a fantastic stay at this hotel! The room was exceptionally clean, the location was perfect for exploring the city, and the restaurant downstairs served delicious food. Highly recommend!

Breakfast buffet was good. Room was basic for $300/night. Stayed in better for less.. Front desk women were really kind at check-in.

The hotel is clean and tidy.

The room is very good, classical style, it is very convenient to go shopping.

Excellent location, could not be more central. Rustic decor in keeping with the place. Food was excellent and staff were very helpful. Parking is charged extra.

September 2022, I checked into the Country Inn and Suites by Radisson in Fort Worth, Texas along with my daughter and 10-year-old granddaughter. On the second night while at the pool there was some activity on the second floor in the window directly above us. A middle aged man approached the window, turned around dropped his shorts and bared himself to us all. The pool is very close to the hotel. My ten-year-old granddaughter saw all of him. ALL of him. To say the least we were all upset. We immediately left the pool, and I went to the front desk to report the incident. Much to my surprise there was not a manager available and would not be available until the next morning. It was not option to even call management, I asked. An employee did have me go outside with him to point out the window. The people in the room heard us at the pool level and quickly closed the drapes. The window was still open. The employees told me the only thing they could do was tell me to call the police. I don’t understand why they could not and would not at the very least inform the people in this room there was a child in the pool. To make things worse that room was on the same hall as ours. Maybe 4 to 6 doors down. The next morning when I went down to speak to the manager, I was informed that there was no manager on the weekends. I was again told my only option was to call the police. When I asked if they could tell me if that room had checked out, they were not allowed to tell me that either. So based on that information we did not use any of the public areas of the hotel the rest of our stay, including the pool or have breakfasts. The hotel no longer felt safe not knowing if we would see this man in the halls, lobby, pool or breakfast areas. On our third and final night of our stay the fire alarms went off in the middle of the evening. When I went down to the front desk to see what was going on, I was informed along with another customer, that an EX-employee set off the fire alarm just to cause trouble. How was an ex-employee able to set off a fire alarm? What else does this ex-employee has access too? What else would he do the cause problems? Between the pervert and disgruntled ex-employee, I did not sleep very well. This location has several major safety concerns. I felt far from safe on so many levels. Not one time was I asked if there was anything I needed. I was told the manager would be informed of my concerns, but I was not asked what my name was or what room I was in. No one really cared. I booked this hotel based on the Raddison name, but we could not get out of this hotel fast enough. So disappointed.

I have stayed many times this place it has fallen off the rooms are getting run down fast due the amount of trash that stays in the area you can find drug addicts walking around the hotel I seen one on the second floor one time tripping on watch’s that obviously stole those watch bans where still there in my next trip which was months later I thought it was strange anyways they don’t change things here I have stayed many times and each time I stayed I had to move to two or three different rooms because they either didn’t change the sheets after the previous customer black hairs all over the sheets and top blankets looks like hey have nasty stains from god knows what on them plus the spiders which they won’t spray for the blame it on exterior doors they have poisonous spiders here in Texas they don’t care about you here. I have stayed many times and instead of changing the things you complain about they told me I am no longer allowed to stay I don’t care If I where you I’d stay anywhere else there are many properties that want you there and will bend over backwards to make you happy

We went to a concert and had a late checking at 12:30. The non-smoking room we were provided reeked of tobacco smoke. The front desk was notified but my kids had fallen asleep and I didn't want the hassle at 1 of moving to another room. The next morning upon daylight, it became very apparent this was a very run down, poorly maintained or cleaned hotel. Besides the overpowering tobacco smell, we discovered the following issues, a smoke detector missing, the AC unit was badly damaged, not all lights were working order, mold in all corners and along grout in tub and the outside of facility had trash all in parking lot and along outside of facility. The manager again was notified of tobacco smell in room and blamed it on another guest smoking in nearby room. He never apologized or tried to make the issues right. I find fault that not only did the horrendous smell not concern him and could create issues for anyone with lung or breathing issues (hence non-smoking) but operating a facility with the amount of issues our room alone had and then charging what a much better accomodations would cost is unacceptable. All these were brought to management attention again and through Hopper who I booked through with the manager refusing my request for a refund. THIS is an UNSAFE (missing detector, lights not working) UNHEALTHY (mold, tobacco smoke) environment I highly recommend you not subject yourself or family to these conditions.