We had expected a lot from this hotel after reading other’s reviews, but I can only say it was average from my own experience. Pros: Great location to walk around the old town. A good variety at the buffet breakfast We were lucky to overlook a pretty garden at back Cons: Extremely hard to find for a new arrival … when I mentioned this to the elderly desk clerk as we checked in, he simply snapped back, “no it’s not!” I was going to suggest perhaps the hotel could email a simple map to their guests … but didn’t bother because of his surly attitude. (Other front desk staff were more helpful, we must have been unlucky.) No parking lot nearby, the closest was a 15 mins walk away uphill! Our room was extremely small, and the bathroom showed much signs of needed repair … a good sized crack in the basin, a large tile falling off beneath the bath, a chip in the bath which I thought was a black beetle at first! Much loud banging and chair scraping noise coming from the room above us, even at night. My husband spoke to the front desk and they sent someone to our room. He went up to check the room above, and came back telling us “it was his colleague working up there” he said he was very sorry. The bumps and bangs continued, but not so much at night. Twice the cleaning staff came at 3:30pm to clean the room. My husband and I were resting, and told them not to bother. The next day we needed clean towels and toilet rolls, so when they came middle of afternoon again, we let them fix up the bathroom. Maybe we have been spoiled from our fantastic stays at 4 other hotels whilst in the Azores, but in my opinion this hotel is large, impersonal, and I think could do much better if the staff smiled, said good morning, and generally make you feel comfortable and welcomed. But, if you want something central, and don’t mind an impersonal atmosphere this hotel is for you.