Guest User
January 31, 2023
For several years we were accommodated here as long-stayers for several weeks. Pestana always had attractive apar**ents and five interesting golf courses. But this year we reached the peak of the unacceptable. In recent years the standard of the apar**ents has been continuously reduced to such an extent that it is no longer acceptable for us. Nothing is restored, let alone repaired. The cleaning leaves a lot to be desired. Most of it is worn and dirty, simply "shabby" as the Rhinelander says. The management withdraws and argues: we only mediate, the respective owner is responsible for the condition. But he is based in England or somewhere else and Pestana acts on his behalf, or not! That is a real gimmick. They are obviously relying more on package tourists who come for a week, accept everything without criticism, are happy about every ray of sunshine and are the last to eat in the neglected clubhouses. The service has been largely reduced, to the point of self-service at Vale da Pinta. Mass tourism, I don't want to go into detail about the level, obviously brings better figures. So we'll draw our conclusions and go somewhere else next year. Losing old customers is easier than gaining new ones. Adeus Pestana.
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