This is our second visit to Ikos Andalusia and we were unfortunately disappointing. We didn’t get off on a good note since, after a long journey, no welcome drink was offered on arrival this time. A small thing I know, but this hotel boasts 5 star luxury and a welcome drink is listed on the hotel benefits, to be left seated waiting to check in for half an hour without so much as a water is disappointing especially since our child was very thirsty from travelling. It’s a nice hotel and a good choice of restaurants. However, the service is often slow and we have had our order not provided or items missed on numerous occasions. It makes it difficult when you have to have to follow up and wait for things when you have small children waiting at the table. The staff are friendly and are always asking if there is anything they can do, or anything that can be delivered to the room. However, when it comes to it, the things we have requested never materialise. We requested a baby changing mat before arriving and were told one would be in the room. However, one was never delivered despite asking several times. It’s disappointing since this is meant to be a very baby friendly resort we didn’t bring a mat since we thought it wouldn’t be a problem. There are other smaller items which we were told would be delivered to be the room but we had to chase these and some things that didn’t arrive at all. It’s not nice having to chase things on holiday. Similarly, there are other examples of promises not being fulfilled. We were told at breakfast that we could wait for an outside table inside, which was fine. However after several minutes, we saw the hostess seating new families on outside tables that had become available. We are often told one thing, and then another thing happens. I checked in the morning one day whether the evening Bird Show was still going ahead, I was assured it would, and that we would be informed if plans changed. Alas, no one informed us but the Bird Show did not go ahead. We booked a sea view which is lovely. However, there are sewage works being done on the beach which are noisy and so spoil the view somewhat (photos included). Finally, the smell in the deluxe side of the resort is very bad. We first noticed it in the Seasons restaurant and can smell in very bad sometimes on our balcony. It’s a sewage smell, like strong rotten eggs.