Housekeeping bad. When we arrived, the room given to us was dirty, because we arrived in the middle of the night, we reported it next day and the room was cleaned properly but then again it wasn't cleaned for the next 2 days, only the bed was made. We had to pay the cleaner to do some job, he cleaned the room but the next day we had a different cleaner who was a bit better than the first one but in general, the cleaning is very poor. Food, omg the worst I ever experienced. I don't even know where to start…food not cooked properly, the chicken they serve for lunch is pink inside and it's been like this every single day not just on one occasion so not edible and that's the most attractive food you will find for lunch so you can imagine what the rest looks and tastes like. Ketchup and honey watered-down, fries cold, bread rolls not fresh etc…. Dinner I won't even go into details as soon as you walk in, the awful smell of grease makes your appetite go away, every night the same food is served so most nights we eat elsewhere. Breakfast we had only twice, had eggs and that's it. The first holiday I actually lost weight that's the only positive side :) Entertainment, we didn't even know existed when we asked at reception if there is any, we were told to find the members and ask them, the woman at reception couldn't be bothered less, at least she could explain that the entertainment is at the beach and starts at 10pm, its quite far to walk to so if you have any mobility you will be put off. The excursions at hotel booked with sun international is total rip off, they tell you everything is included but it's not, for example we booked Luxor £80 pp, only lunch and one 0.5L bottle of water included for trip that lasted from 4am till 10pm, even toilets you don't get for free, cost 1$ only free toilet you get is for lunch. Prices for drinks you can purchase at stops is like you are in Monte-Carlo. If you read this, trust me do yourself a favour and book another hotel.