Caroline
February 28, 2024
I flew to Edmonton from Kelowna to have a surgical procedure done. I was extremely anxious about the whole experience. That quickly changed. I arrived in the evening and went straight to my beautiful room, my amazing bed and had a quiet sleep. In the morning I was greeted by your breakfast hostess called Edna. She was amazing. She told me that a lot of people stay at this hotel that have had the same procedure I was about to have and not to worry. She reassured me that I was going to be perfectly fine. What a thoughtful, kind and respectful employee you have in her. Now, onto front desk. Michelle was also so very, very helpful. The snow storm that had accumulated over the night had basically crippled the city and there were no cabs to take me to the clinic. I had no idea how I was going to get there on time. Michelle told be about Uber and that they would get me there faster. She offered to pay for my Uber since I did not have it set up on my phone. I ask you, who does that nowadays? Who goes above and beyond like that? Not many... This hotel is how a hotel should be, I give you all 11 stars. Kudos to Edna and Michelle. You are the best...