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5 star

Waldorf Astoria Edinburgh - The Caledonian
4.1/5127 Reviews

Waldorf Astoria Edinburgh - The Caledonian

West End Edinburgh|1.89km from Harrison Park East
Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.
Kimpton - Charlotte Square, an IHG Hotel
4.2/5120 Reviews

Kimpton - Charlotte Square, an IHG Hotel

New Town Edinburgh|2.1km from Harrison Park East
The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

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Reviews for Edinburgh Hotels

Searching for hotels near Harrison Park East? Compare room rates and reviews to find your ideal stay.
Cumberland Hotel
3.8/554 Reviews
West End
great!
Miju Hotel
4.1/542 Reviews
West End
Firstly, I don't like to speak bad of anywhere without reason, however this place as so much potential but needs someone in there to manage it and bring the best out of it. It's a 30 min walk to the castle, with bus stops right outside. The room was spacious with a comfy bed and a reasonably newly refurbished bathroom and free parking which was my reason for booking in the first place( because not many places have free parking) I decided to have breakfast included and this is where it all falls dreadfully by the wayside. When we got to the breakfast room, there were cereals on show, but no milk. The bloke who we had just passed in the corridor emptying the rooms and cleaning them came in to offer us a menu, he disappeared because he was also on reception but on returning took our order(although we asked for milk, none arrived, so we gave up on cereal ) no fresh fruit available either or juice( we did eventually get juice towards the end) We had the full Scottish breakfast( sure the same guy had to go and cook it, because he was gone for an age) when it came, it wouldn't have been fit for a child. The produce was really poor and terribly cooked, we were given white toast ( never asked for any alternative) and the cutlery was all tarnished and black. This hotel is not a 4 star hotel as advertised. Second morning it again was just the same guy running around doing everything( not his fault, he did his best) To summarise, I would use this place for ROOM ONLY, but steer well clear of the breakfast, not value for money. Hope that the potential gets recognised and someone gives this place a bit of TLC, could be great.
Hampton by Hilton Edinburgh West End
4.4/5160 Reviews
West End
The hotel location is fantastic .. walkable distance from Royal mile… Breakfast was good..staff were friendly and polite
Staycity Aparthotels West End
4.5/569 Reviews
West End
In all honesty we decided on the apartments because it was the cheapest available for a bank holiday weekend and seeing Harry Styles. It was great and no complaints and we were pleasantly surprised, it worked well having a bedroom then separate living area with sofa bed and mini kitchen for privacy & snorers lol. We initially thought it was the west end so bit far out from Murrayfield stadium/princes street but it really wasn’t that far at all and was a nice sunny day. Would 100% stay here again
Bruntsfield Hotel, WorldHotels Elite
4.3/5106 Reviews
Merchiston
We stayed here for three nights and had a fantastic stay, the hotel is located in a leafy area just outside of the city, only a 20 minute stroll through the park, the hotel staff are very friendly and helpful, the hotel is very clean,our room was large, clean and was refreshed everyday, the view from our room of the park opposite was very nice, breakfast in the hotels restaurant, was excellent with plenty of choice and again friendly and efficient staff, parking on the grounds of the hotel we found to be readily available and secure,the downstairs bar and restaurant was very clean, with welcoming staff, we felt the only let down to our stay was the evening menu, we tried it once and it was very disappointing, there are several other restaurants within a very short walk, which are excellent.
Brooks Hotel
3.6/5104 Reviews
West End
So.. where to start.. Checked in and was given Room 100.. Room 100 is on the ground floor right next to reception and with a window over-looking the main road.. If you like the constant noise of doors slamming, listening to large groups chatting in the reception area and constant noise throughout the night then this is the room for you... If you like a nice nights sleep, then I'd honestly think about finding a better hotel (there's a lot of great other options in the area!).. Worth noting that WiFi works in reception, but doesn't even extend to Room 100 which is about 15 feet away from the main reception desk!! Not a great stay... Never Again !!

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