Sultan Hotel Boutique

This is an older hotel. Our room was a decent size – a little dated, but OK, and acceptably clean. There was no place for toiletries in the bathroom; there was just a single towel bar (need more) and the shower head was designed for people over 7 feet tall. Towels were scratchy and the sheets on the very hard bed were rough. The A/C worked well, but made odd crackling noises. There was a lovely terrace on the roof with nice views. Breakfast was OK – nothing special, but got the job done. Staff was lovely – very nice and helpful. Good location right next to Tamerlane’s mausoleum and walking distance to a number of sights.

When we first pulled up to this hotel, we were so impressed with how beautiful it was and how it was next door to a magnificent mosque and madrassa complex. We walked into the lobby. It was delightful. We were so lucky to have found this wonderful hotel so close to the mosque. Then we got to our room. From that point on, everything went downhill. There wasn’t enough storage space, the bed was uncomfortable, there weren’t enough outlets. The tissues were the size of miniature napkins. And worst of all, the shower head holder was broken and the nozzle fell on the floor after my husband wrenched his shoulder trying to reach it. It was installed with a seven footer in mind. Breakfast was meager and there was no omelet station. Other than that, everything was perfectly fine.

The staff was very pleasant. Breakfast was questionable. Staff doesn't seem to understand that some foods must be refrigerated. The room was fine. The TV mostly didn't work.

The front desk staff was very kind and I was very happy. It was one of my most memorable experiences in Uzbekistan.It's a little far from the tourist center, but the staff will help you call a taxi. I would like to use this hotel again when I go to Uzbekistan.