I recently stayed at the Premier Inn in Edgware, London, and unfortunately, my experience left much to be desired. The hotel staff were consistently rude, and the overall service was extremely disappointing. Upon dining with a group of ten, our orders were mishandled from the start. Some starters and mains arrived simultaneously, while two members of our party never received their orders at all. When we raised concerns, we were assured that our missing items were on their way, but they didn't arrive until 15 minutes later. To make matters worse, when we approached the bar for assistance, the bartender displayed a complete lack of professionalism, stating that he "didn't give a crap" about our concerns. As if that wasn't enough, our evening was abruptly interrupted when the lights were suddenly switched off, leaving us in pitch darkness. This lack of consideration for guests' comfort and safety was unacceptable. I've stayed at various Premier Inn locations in the past and have never encountered such poor service. It's evident that this particular establishment is in dire need of improvement, both in terms of staff professionalism and overall customer experience. Needless to say, I won't be returning anytime soon.