Anonymous User
November 4, 2021
I rarely give bad reviews to hotels, but this time is an exception. I went to Dunhuang during the National Day and saw good reviews online, so I booked this hotel. As soon as I got to the hotel, I called the front desk to ask how to get to the hotel parking lot. No one answered the phone after calling several times. I asked my family to run into the lobby and ask, only to find out that the parking lot was very small, inconvenient to park, and couldn't park many cars, and there was a fee. When I entered the room, I found that they didn't even provide two bottles of drinking water. This was the first time I saw a hotel room that didn't even provide water. When I got to the lobby, I asked about nearby hotels, only to find out that even the front desk staff were at the level of a aunt, who couldn't speak Mandarin clearly, and I was speechless. When I was about to rest in the evening, I discovered that there was no mattress on the bed. It was a hard bed. At first, I thought the waiter had forgotten to lay it down. When I called the front desk, they replied that the mattress had not been purchased yet. I was speechless again. There was no bed. The pad will be open for business soon. It's already past 11 o'clock in the evening, and I still have children with me. Otherwise, I have to change to a hotel. It's really bad.
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