HQ Bar & Restaurant

Breakfast was good but coffee could be better. The walls were thin so many times woken up by neighbour's chatter and laughter during midnight. We could also smell food from our window when dinner is prepared at the restaurant. Overall, staff are nice!

Booked 8 days stay in Douglas IOM at HQ Bar & Restaurant in one of their flat/homes ?? I instructed them I would have 2 senior gentlemen and was looking for easy access, a family room was offered sleeping 6 (so I thought), turned out it would only sleep 5 at a push, 1 king size bed, 2 single and sofa bed. But this had no bearing as we were 3. In booking the accommodation directly with HQ Bar I thought this would be on their premises, not so as mentioned before, a family room offered in a converted house. When we arrived we were told to head down a steep incline to our destination flat/room/ hotel?? On entry through a dodgy front door (which became an issue throughout our stay) then on through a corridor into our room, it be came clear how cold the room was when we entered. 1. No heating in spite of the radiator’s thermostat set at 5, towel radiator not on, was told due to the hot weather they had. 2. No fridge, again told hotel “does not” provide fridge. 3. No Bath mat was told would get one. Point 1. Having mentioned I had seniors radiators SHOULD BE ON especially the towel rail, no one wants damp hand or bath towels not to mention guests catching a cold. This was meant to be a family room catering for families, lack of the basic. Point 2. Having mentioned no fridge surely being a “family room” there would / should have been one especially if there were babies / children ie milk, etc, I’m my case it would be used to keep my insulin in. Point 3. No bath mat essential when having a seniors around was told it be will looked into. All three points made clear to the owners. After my issue were raised on more than one occasion things happened. Heating was turned on, towel rail not working the fix it man turned up and heat in towel rail restored. A fridge suddenly appeared which was a borrowed one which lasted 3 days and broke down, a new replacement arrived 2 days later a day before we were to depart. During the times there was no fridge available my insulin was stored on H&Q premises either in the fridge behind the bar or in the fridge in the kitchen, but a few of the staff didn’t know where when I came to retrieve my medication. The bath mat I found stuck behind the towel rail had seen better days and was filthy but we had to use it for safety reasons. House keeping was a quick replacement of towels and beds made up. The toilet was in desperate need of some bleach or something in fact the all of the bathroom needed a daily cleaning and at a stretch a vacuum around. There is so much more I go could on about especially the breakfast on offer but! This establishment has a 4 star rating but we were very very disappointed throughout our it would have been batter given a 1 star rating.

Room was great. Really clean and felt fresh. Our room was located across the street in a different building but only couple of seconds walk from the main building and person at check in desk walked us over to show us where it is. Very helpful. Breakfast was fantastic. Had a choice of English Brekfast or Vegetarian, cereals etc

Brilliant stay, enjoyed the apar**ent and had a great time in Douglas! The accommodation was roomy, beds really comfortable, loads of storage and kitchen lounge area great for the kids to play... In all it was a really good experience, the apar**ent could do with a few essentials such as cloths, sponges, dishwasher tablets, cooking oil as it is self catering but difficult to see ahead of time what is included. Welcome book and Instructions would be appreciated and provide reassurance for guests.

I had a very enjoyable stay. All employees were very nice, helpful, and polite. I would definitely stay there again, and recommend this as a place to visit and stay.

Wonky floors, seriously bad smell of gas in the rooms and generally a depressing outdated venue.

I wasn't expecting to be staying at a different hotel to the one booked. Apparently the group own several in the area and i was next door but one in the Rosslyn. 5 floors up and 47 stair away, whilst my friend was in the Mereside. Breakfast was good and so was the view from my room, over the house in front I could see the sea and harbour. The shampoo ran out and wasn't replenished until I mentioned it and the hot water pressure was so low that one day it was a dribble. The stairs and my floor were at angle such that I felt dizzy when walking. the was no evening food available. For the price I would hope to have had a lot better.

Everything was perfect... The room and bathroom were large and comfortable. The staff were nice, helpful, eager to please. The breakfast buffet was incredible in variety, quality and always well-tended. The location was grand being slightly up a hill away from the busy street allowing a quiet a**osphere and spectacular view of the sea and coastline; also, close proximity to the bus routes, restaurants, shops. Our whole party could not have been more pleased and we look forward to staying there again soon!

Large room with big windows. Windows were curtained by very thin curtains so it never got dark in room. Despite opening the windows, it was very hot. The wifi was intermittent. There was a step from the bed to the bathroom which was dangerous at night. My room was in a separate house to the hotel reception. The lock on the door to the house was described as dodgy so I was advised to wedge it open. The landing was smelly and uneven. The carpet was very old.