Popular Hotels near Surau Garden Residence

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Recommended Cyberjaya Hotels

Discover our trending hotels close to Surau Garden Residence

5 star

Cyberview Resort & Spa
4.4/5246 Reviews

Cyberview Resort & Spa

Cyberjaya|2.5km from Surau Garden Residence
My experience was disappointing to say the least. Despite arriving for check-in at 2:30 PM, it took until 5:30 PM to finally get checked in, leaving me waiting in the lobby like a fool. Additionally, my request for a late check-out the next day was met with minimal flexibility, only extending from the original noon checkout time to 1 PM. The following morning, after enjoying a swim at 11 AM, I found myself locked out of my room due to a malfunctioning room key. Upon complaining at the lobby about the time wasted running back and forth, the customer service representative had ************ to retort, ”We have an emergency call phone in each building; you could have used that to have the key delivered to you.” Am I expected to predict such an issue and trek back to the lobby? Was this information conveyed to us during check-in? It's disappointing that one unhelpful staff member tainted my entire experience. Their dismissive attitude and lack of accountability compel me to leave a negative review. Customer service is paramount in the hospitality industry, and unfortunately, Fell short of expectations.

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Breakfast

Cyberview Resort & Spa
4.4/5246 Reviews

Cyberview Resort & Spa

Cyberjaya|2.5km from Surau Garden Residence
My experience was disappointing to say the least. Despite arriving for check-in at 2:30 PM, it took until 5:30 PM to finally get checked in, leaving me waiting in the lobby like a fool. Additionally, my request for a late check-out the next day was met with minimal flexibility, only extending from the original noon checkout time to 1 PM. The following morning, after enjoying a swim at 11 AM, I found myself locked out of my room due to a malfunctioning room key. Upon complaining at the lobby about the time wasted running back and forth, the customer service representative had ************ to retort, ”We have an emergency call phone in each building; you could have used that to have the key delivered to you.” Am I expected to predict such an issue and trek back to the lobby? Was this information conveyed to us during check-in? It's disappointing that one unhelpful staff member tainted my entire experience. Their dismissive attitude and lack of accountability compel me to leave a negative review. Customer service is paramount in the hospitality industry, and unfortunately, Fell short of expectations.

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Reviews for Cyberjaya Hotels

Searching for hotels near Surau Garden Residence? Compare room rates and reviews to find your ideal stay.
Dash Box Hotel Cyberjaya

Dash Box Hotel Cyberjaya

4.3/5132 Reviews
Enviroment -Surrounding was clean and follow all the SOP out by goverment, tempereture taking and hand sanitizer was provided at the enterence and every outlets, Good practise and you feel confident. Reception -For positive feed back from me I would like to thank you to front office team especially to one of the handsome men staff his name on his name tag (Azam) for arranged my check in process even busy n have a long queue line they can managed the ship craked situation. Housekepping -Room was clean and the staff gave us good services even it is little outdated. Restaurant -Negatively. I want to make a food order and try to call the line Mya restaurant via a phone room press ”0” for so many times did not answer my call .. that is unbelievable. i try call again and again. Unfortunatly we can get it. very disappointed. Please we will paid for the food cost not for begging for free !!! So u should take care of ur customer needed.. pls alert with phone call did you heard or not.. please train your staff properly.. this is my second time visit at Dash Box Hotel Cyberjaya but servis not good as i get for 1st time in 2019. i hope top Management will take this as a important issue when it come to this!!! PLEASE...
Citadines DPulze Cyberjaya

Citadines DPulze Cyberjaya

4.2/5398 Reviews
Arrived at 5.15pm. Room still not available and need to wait another hour. Guests were waiting at the lobby waiting for their room. The receptionist try to comfort everyone by saying they are doing their level best because there are 100 rooms need to be clean. Well maybe management need to hire more in their housekeeping dept. Checking-in at 6.30pm. Hmm..
Cyberview Resort & Spa

Cyberview Resort & Spa

4.4/5246 Reviews
My experience was disappointing to say the least. Despite arriving for check-in at 2:30 PM, it took until 5:30 PM to finally get checked in, leaving me waiting in the lobby like a fool. Additionally, my request for a late check-out the next day was met with minimal flexibility, only extending from the original noon checkout time to 1 PM. The following morning, after enjoying a swim at 11 AM, I found myself locked out of my room due to a malfunctioning room key. Upon complaining at the lobby about the time wasted running back and forth, the customer service representative had ************ to retort, ”We have an emergency call phone in each building; you could have used that to have the key delivered to you.” Am I expected to predict such an issue and trek back to the lobby? Was this information conveyed to us during check-in? It's disappointing that one unhelpful staff member tainted my entire experience. Their dismissive attitude and lack of accountability compel me to leave a negative review. Customer service is paramount in the hospitality industry, and unfortunately, Fell short of expectations.
Tamarind Suites by Subhome

Tamarind Suites by Subhome

3.5/58 Reviews
The newly opened apartment hotel is quite good. The kitchen utensils and tableware are all complete and you can cook by yourself. Downstairs is the supermarket and some restaurants. The overall community environment is good, with a pool gym.
Dpulze Cozy Home, 4 Min to Mmu, 5Pax, Wi-Fi

Dpulze Cozy Home, 4 Min to Mmu, 5Pax, Wi-Fi

4.1/51 Reviews
Worth , clean, convenient
Hotel Hilal

Hotel Hilal

4/536 Reviews
Overall looked clean & love the interior design. The staff (customer service) is decent & good. Just, I realized the bedsheet seems not change. And there’s weird smell on 1 of the pillow sheet. When I removed the comforter, the under sheet is not that neat (once I check-in). For anybody who use the room at any hotel, I would highly suggest to remove all the sheets bfor you check-out. To help the tenant after to get new & clean sheets. Its easier for the room service too, so they can just collect the used sheets & replace with fresh one.

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