There were cockroaches in the wet bar sink, carpet and bathroom! Not to mention the bathroom is unclean. The receptionist did not seem to care at all, when I brought this to his attention. I travel with three small children, including my infant baby so it’s a very unpleasant experience for us. Embassy Suites used to be one of our favorite hotels. We have our monthly work meetings at the Arcadia ( branch in California) , and whenever I am on tour for business, we usually stay at Embassy Suites and we have always had a satisfactory experience . So in short, this kind of service was very unexpected and I am appalled at the lack of empathy thr staff showed. We couldn’t sleep or shower peacefully ! I will need a refund because nobody with a family should have to undergo such an experience, especially after we travelled nearly six hours- with the expectation of a good night’s sleep at least.