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The newest hotel in the University City, with new facilities but small rooms, and good service (we sent a refrigerator in, although we didn't bring it with us, but it was delivered quickly when we asked for it). There is streetparking nearby which is very convenient. In the middle of upenn campus.

The location of the hotel is located in the city center. It is very convenient for eating, shopping, and going to the main check-in locations. You can walk to the city hall and other places in a few minutes. Diagonally across from the hotel is the reading market. Communicate with the hotel front desk in advance to delay check-out, and the service staff responded in a timely manner, extending it by an hour and a half, a very good service experience.

Still my favorite Four Seasons, one of their best properties. Not just because it's physically stunning, but because of the outstanding service. They always recognize us as returning guests, upgraded our room, and provided multiple amenities over the course of our 8-night stay. Housekeeping is very conscientious and responsive to any request. When our waiter forgot to put our breakfast order in, he comped our beverages, even though it was actually better for us as we had a late-arriving guest joining us, and we appreciated that they didn't rush us or have a problem with that. Even when I inquired about late checkout on a day I knew they were sold out, instead of just saying no, they apologized that they could only give me an extra half hour. That gracious response speaks volumes to their customer service approach, and makes the guest feel valued. The location is good, and the house car service is much appreciated. I can't imagine wanting to stay anywhere else in Philadelphia.

The location of the hotel is very good. On the left hand side is the town hall. On the right side, a few streets are the Independence Palace. The opposite is Marriott. There are delicious coffee and bread downstairs. It is very convenient to eat and go shopping.

Our experience at The Franklin on Rittenhouse was absolutely amazing. We were greeted by John and another sweet woman at the front desk, and they were so kind and helpful. We stayed in “The Monarch” room on the first floor. It is a very comfortable and romantic room. It was also extremely clean and updated! I loved the rainfall style shower as well. While booking the room, I mentioned that we were celebrating my girlfriend’s birthday, and the hotel we so kind to write her a card and left chocolates on the bed. It was such a thoughtful gesture. I cannot speak highly enough of our experience here. I highly recommend booking your stay here if you are looking for an amazing boutique hotel experience.

We used the airport parking for a weekend trip. The shuttle did not arrive when scheduled. The attendant at the desk told us it would be here in 3 minutes - we waited almost an hour. Several shuttles (that were not full) went by and said another is on the way shortly. That was not true. We asked for further assistance and the shuttle service was not picking up the phone. On return we called the number listed on the receipt, there was no answer. I called 4x until I spoke to someone, and he still could not give me an ETA. We waited over 30 minutes for a ride back to our car. We will never be using their service again.

1. For this trip to Philadelphia, we booked the sonder apartment, which is located in the center of Philadelphia. It is very convenient to go to Chinatown and the museum, whether walking or taking the bus. 2. The apartment has one bedroom, one living room, one kitchen and one bathroom, with a large area. There is a big bed in the bedroom and the sofa bed in the living room can be opened into a small bed; it is suitable for parent-child and family travel. 3. The equipment in the apartment is very complete. Both storage rooms can hang clothes, and hangers are also prepared; coffee machine, bread machine, microwave, oven, kettle, various pots, three different types of water cups, and white tableware and knives are very considerate. Equipped with a dryer and washing machine, it is suitable for short stays. 4. The apartment is simple and stylish in design, and the brands of the items are all of high quality. In short, this stay was very pleasant! I will choose the sonder brand next time!

Another good pre flight stay. Clean room, comfy bed, usual free breakfast with great coffee. Whisper quiet air con system. Staff is outstanding. Betsy always has warm hello and a smile. Hotel is well maintained, but had a few minor wear and tear items (room entry door rubs on jamb) as would be expected from a hotel that is gracefully aging. Reason not 5-star: Shuttle to airport not reliable. Signed up for 7:00 am. 7:10, no shuttle. Warren intervened, called the driver who missed the time, and ensured we were taken to airport in time for our flight. We would stay here again.