Find Hotels in Ez Zahra

Food is disgusting ,so bad , with a limited menu , I have no idea how this hotel has 4 stars, I gave it 2 stars just because the employees are excellent and cheerful. my experience overall is so terrible .

Marwan, dorsaf, marwa and mainly Walid the security man made my stay perfect and very beautiful. I enjoyed how great this hotel and facilities are

We were there for our friends wedding, the room is spacious but there were smells in the bathroom as well as black spots in the shower from mold. The food was good.

It was a great choice, I was landing at night, so I decided to stay a night at a hotel close by the airport. My sister and her kids checked in earlier and they had a blast. Great service and an amazing diverse and delicious breakfast we enjoyed the next morning together. I have to say, there was only one bit of detail worth mentioning, the frond desk lady helped me call the cab, but she did not mention using Bolt, which is a more expansive taxi service and forgot to mention that she also obviously chose the Comfort option which cost me more at least a 60% extra charge than the normal price. which was displayed on the meter when we arrived but the cab driver asked for more money than that. Overall, we had a nice short stay and enjoyed a late checkout to chill and recover from my trip. Thanks to Novotel Team for the delicious food variety.

Upon my initial check-in at the hotel, I was met with a reception that I found to be disappointing and quite cold, which was uncharacteristic of the 4 or 5-star reputation the establishment is known for. The service staff at the front desk failed to deliver the warm welcome and professional service that one would typically anticipate from a hotel of such high standing. In spite of the initial letdown, the hotel quickly turned the situation around and demonstrated impeccable damage control and service recovery, following a letter of complaint I sent to the management expressing my dissatisfaction. I must particularly commend the hotel's Operations Manager and Room Supervisor, who provided highly accommodating and service-oriented attention. Their efforts transformed my initial reservations into a positive outlook towards the hotel. I am grateful for their exceptional service orientation and would recommend this hotel to others based on this stellar recovery.

A typical high-quality hotel, worthy of praise, Ctrip booking is actually a little cheaper, the hotel facilities are all available, very good. Finally, I would like to extend my cordial greetings to the family members of the airline ticket reservation department of Ctrip: You secretly changed the flight I booked to a red-eye flight, which caused my child to go home at two or three in the morning. Not only was he not ashamed, but he refused to admit his mistake and asked me to do it myself. Responsible for more than 4,000 yuan to change business class, or change a long connecting flight, and bear all change fees. Ctrip secretly changed the popular flight to Red Eye. It is already a habitual offender. I did not expect that as a super member, I will also enjoy the treatment of half-tone communication + hung up the phone. I hope that the Civil Aviation Administration and China Southern Airlines, which I complained about, will punish this again. The ticket agent of the shop bullying! ! !

This hotel is perfect but I'll argue.already when you arrive at the hotel one person welcomes us and a priori a guard stays all night to watch the vehicles of the client. once arrived the hotel is very luxurious and a very good Wi-Fi a disposition that works super well and with a lift to go to the room and in the room when you arrive there are fruits like oranges and dates etc and in the room the cart was very nice with also a bathroom then we We have a meeting room and a business center with full computer and breakfast is very good as well with a variety of different juices and variety proposed.There is also a spa and a swimming pool available for customers but you need to go to the building to do everything is written on a paper that is in the room and the hotel also has clean toilet

We chided this hotel because it was in the lac and it was near the place where we wanted.