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Check-in took two minutes, the receptionist was very professional. We got the key and clear instructions to our room, and the wifi password. The room was functional, but good enough for the purposes. The bed was large enough and comfortable. The room's windows faced the water, and we enjoyed seeing the ferry from the balcony when we opened the window. The room also had a working desk which was good, as we needed space to do some computer work. The bathroom amenities were ample, and we had plenty of fresh linen. Breakfast the next morning was a HUGE spread. Among all the hotels we stayed in Sicily, this one had the most food on offer. The waiter at the coffee station was commendable - we ordered a hot chocolate and the effort he put into making the perfect cup just made our day. I want to make a special mention to the lady at reception. I left my passport in the room after we checked out, and didn't realise it until over an hour later. I rang in a state of panic and she calmly reassured me that they had found it and she was holding on to it for me. Despite the slight language barrier, she communicated compassion perfectly. When I reached the hotel, she handed it over with the kindest smile, and that immediately dialled down my stress levels. 5/5 is not high enough for the service rating of this place, I would give them 10/5 if I could. And the lady at the front desk needs a promotion.

If I could give this place 20/10 for service, I would. When we arrived at the location, we were in a complete state of panic as we thought we had been scammed by the gas station up the road. After checking us in (a few hours early), the receptionist kindly accompanied us back to the gas station and helped us translate between Italian and English, clarifying the misunderstanding of the situation. This was exceptional service and kindness we were not expecting. The room itself was incredibly luxurious - we actually had 2 bedrooms (family suite) for 2 people. The walk-in wardrobe was a delightful surprise, although we didn't stay long enough to enjoy it. As we were both working while on holiday, the study desk in each room gave us the privacy and space to do our meetings and work independently. The bar fridge was useful for us to store our salads, snacks and bottled drinks. The bed was super comfortable and we had a very restful sleep. The pillows were also the right height. Thankfully, there was air conditioning - our previous hotel did not. We slept like babies. The bathroom had all the amenities, including a hairdryer which is essential for me. Best for last - breakfast the next morning was an absolute feast. The continental style breakfast spread was generous and we indulged in pastries, yogurt, fresh fruits and marvellous coffee. I believe everything is baked fresh in house. As we checked out, we were even gifted a bag of pastries to take on our journey with us. ＜3 I highly recommend this place, and I am ever grateful to the wonderful hospitality we enjoyed here.

Durante il viaggio di 10 ore per arrivare a Messina vengo avvisato che l’hotel è indisponibile per problemi idraulici e che ci riproteggono in un B&B. Messi davanti al fatto compiuto sono costretto mio malgrado ad accettare non avendo alternative è preso dalla stanchezza. Per fortuna che devo rimanere solo una notte. Il B&B è in un palazzo non bellissimo con un’accoglienza pessima e , ciliegina sulla torta, la coazione è fuori in bar, ma bisogna stare attenti perché devi dare il foglietto e puoi prendere solo due cose. Chiamo l’hotel Vittorio e faccio noto la maleducazione in accoglienza ed il trattamento della colazione, non scelto da me . Io ho prenotato in un un hotel e se mi sbattono in un B&B dovrebbero avere almeno l’accortezza commerciale di essere vicino al,cliente. Non mi aspettavo che mi offrissero una cena , ma almeno una colazione top. Dopo mie rimostranze la addetta del Vittorio mi dice che al bar posso prendere tutto quello che voglio. Ma non va bene perché avrebbero dovuto agire motu proprio . Commercialmente mi sono sentito trattato male. Se potete scegliete un altro albergo a Messina. State alla larga.

We stayed in this BB and were very impressed with it. The BB is located in a historical palace, very well positioned, central, two steps away from the Duomo, the room, simple and refined, with historical elements that give you a certain character, comfortable bed and super memory cousins. Flat screen and fridge with bottles of water, which is not expected. Functional bathroom, window, new. The rooms have a common kitchen, provided with everything, extremely valuable, which you can enjoy during the day (for those who have children really a good service, The owner, a very friendly and available boy, the mornings of our stay, led us to the convenient bar with the structure where we could choose what to start the day well. He and his companion were really very friendly and always careful to the guests, for any need. We will certainly return happy, experience to repeat! I, my husband and our baby were really good.

It's quite a enjoy journey to stay there. Howerver i didn't have the chance to meet the host because I arrived too late. Everything is ready and clean. The breakfast is great with homemade pies, fruits and drinks. It's a pity that i forgot to take photos so I decided to show some photos of the City Messina.