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I love this hotel! Such a great location.Great room!. So impressed with all the staff who are so helpful and accommodating. As a solo traveler I really appreciate their helpfulness. . Only place I'd stay when in Reykjavik.

The experience is very good and very clean. There is a small kitchen with full kitchen utensils and even kitchen paper. There is no breakfast. Although the front desk is off work early, you can self-service key collection. The location is not easy to find. But there is a parking lot in the city center, but only a row at the door many

The hotel is very comfortable, the environment is clean, and the room has enough space for activities. You can pack two large suitcases at the same time. Shampoo, shower gel and conditioner are provided, as long as you prepare your own toothbrush, toothpaste and slippers. The breakfast is normal, Don't expect most of it to fill your stomach. The most worth mentioning is his spa, which has outdoor and indoor hot springs and saunas! Really good! This shape does not accommodate children, so it will not be very noisy and there will not be many people when soaking in the hot spring, which is very good. There is also a massage service at your own expense, but it is only available until 6 pm at the latest, and there are only two rooms with one person in each room. Those who want to try it should pay attention

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

This hotel is in the perfect location. Bus stop no9 outside where all the trips pick up/drop off. Lovely self service breakfast with plenty of choice. Lovely, warm and cosy environment, when you come in from the cold. Our room 417 was very quiet and had a balcony. Room temperature is adjustable, which is good depending on weather. Very quiet location.

Hotel staff are lovely and very friendly. Rooms are very comfortable. Food is terrific and the lobby is impressive.

This hotel is the perfect location for a visit to Reykjavik. The main shopping street and many restaurants are within walking distance, as well as the old wharf where the whale watching ships are located. The staff was great, the coffee house excellent. Make sure to get a superior room; the second time we stayed we were not given that type of room and it was smaller and on the noisier side of the hotel. On the weekends, the bars close at 4:30 am, so there is much partying going on!

Stayed in a lower level rear room next to the lift. No lift noise but no views either but since we were there to sleep that didn't matter too much! Sheets were so comfortable, really fabulously soft. Staff were helpful and the hotel was city centre and close to things we were interested in. We greatly enjoyed our stay!

The staff, accommodations, and location at the Reykjavik Residence Hotel were exceptional! We traveled with 3 families from the USA to Iceland with our elderly parents as part of our dad's 80th birthday bucket list. We corresponded with the hotel staff via email before our trip and they were very prompt and helpful in answering questions. You never know when you're emailing a hotel operation if you'll even get a reply. Imagine our delight when they replied quickly and were extremely helpful, even with offering restaurant suggestions or to call taxis for us. We organized the airport pickup car service which made our arrival very easy. With 6 people and lots of luggage, the car size was adequate and driver very professional. The driver took us to the hotel reception desk. We'd taken a red-eye flight and the hotel staff greeted us with a very warm welcome. They offered us coffee, a place to sit, and use of bathrooms. The reception area was comfortable and the bathroom even had a full-size luxurious tiled shower if needed (definitely not a truck stop shower here!). Our rooms weren't ready so they stored our luggage at no charge and were very accommodating when we needed to retrieve items. Upon check-in, they called a taxi to transport us and our luggage and to the building. It was only a few minutes walk, but this was very thoughtful considering it was a cold and windy winter day. Our building was newly renovated and was very clean and fresh. We had rooms on the basement level, the main level, and the top floor. Each room was spacious, had a large kitchen, and clean and comfortable bathrooms. The basement room had a full-size sliding door that walked outside. The top room had a mini balcony that overlooked the harbor. We'd read some reviews about a sulphur smell in the bathrooms or the water supply. We didn't experience this at all. In fact, we routinely filled our water bottles with the tap water in the rooms and it was perfect to drink. They performed daily housekeeping service automatically and we left laundry one day which was returned within 24 hours with no problems. Definitely take the breakfast option. The bread is baked fresh, filled with air pockets and crusty outside. Hard boiled eggs, fresh fruit, yogurt (skyr), meats, and cheese. This was a great way to start the day. Coffee was included in the room and the kitchens also had mini-fridges which included a supply of milk and apple juice. The beds were very comfortable and rooms were well-heated. Wi-fi was fast and included. We spent one week at the hotel and highly recommend staying here. It was the size and layout of an apartment, with the amenities and service of a 5-star hotel. Things to watch out for: If you're traveling with others, try to arrange to be in the same building. The buildings are definitely spread out and are a far distance from the reception area. If we'd been in separate buildings, it would have been much more difficult t