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We stayed at the City Center Hotel for two nights. There is an eclectic interior, comfortable lobby and on one of the lobby tables there is a large jar of candy which has some delicious licorice toffee for the taking. Check-in and out was easy, smooth and both the receptionists were extremely friendly and talkative. Baktus, who has his own Instagram account lives there… just another adorable resident Reykjavik cat! Our room was on the fifth floor and there was a small lift or you could take the stairs. Our room had a king sized, comfortable bed. The balcony was small and lovely and there were dark curtains to block out the sun in the morning. There was also a small refrigerator kind of funky-cool as it looked like a wine cooler. Plenty of towels, soap, shampoo and a hairdryer. There is no closet but a clothes rack to hang coats or clothes. Centrally located there are a multitude of restaurants around; we ate at the Laundromat Cafe one night. There is also a small grocery store across the tiny park at the end of the street which had vegan sandwiches and other goodies. Also, the hotel is within walking distance of Bus Stop #1 ( City Hall) and Bus Stop #3 ( outside of Hard Rock Cafe) which made it super simple to catch excursion busses or the bus back to BSI bus station and on to the Keflavik airport. Would stay here again-

The experience is very good and very clean. There is a small kitchen with full kitchen utensils and even kitchen paper. There is no breakfast. Although the front desk is off work early, you can self-service key collection. The location is not easy to find. But there is a parking lot in the city center, but only a row at the door many

When we arrived at the hotel address above, the employee told us that we had booked another hotel. It was a bit strange because the original hotel was written on my mobile phone system, which was correct, but the employees said so, so we had to go to the Grandi he mentioned first. Center hotel check in, luckily it was confirmed to be Grandi center hotel, and there were 2 welcome drink vouchers given when you checked in, which is great👍🏻

This hotel is in the perfect location. Bus stop no9 outside where all the trips pick up/drop off. Lovely self service breakfast with plenty of choice. Lovely, warm and cosy environment, when you come in from the cold. Our room 417 was very quiet and had a balcony. Room temperature is adjustable, which is good depending on weather. Very quiet location.

Room clean and tidy, quite a big room for three people. Staff helped fold our clothes which was nice. Good location, near the meeting points of tours, and even one could pick us up in front of the hotel! Brilliant breakfast with various kinds of food. Had an enjoyable stay here!

This hotel has a lot going for it, but it's held back by the fit and finish of many of the hotel's spaces. Overall, the hotel just feels dated. The red carpet in all of the halls is faded and stained, the wood floor in the room had a lot of damage, and the spa is way past its prime. On a positive note, the furniture in the room has been updated recently and the pieces were nice plus I found the bed to be very comfortable. Also, breakfast was really good! The service at the hotel was also great. But that spa, ugh. It's a perk of being a gold/diamond member, but the spa is just not in good condition. Most urgently, something needs to be done about the steam room, it smelled awful while we were there and even made other parts of the spa smell. But overall, the spa was just not in good shape with damage everywhere. Also, the location of this hotel isn't great if you're looking to explore Reykjavik but, if like us, you want somewhere with free parking for you to explore the rest of Iceland, then this is a great location for you.

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

A very good experience, the hotel has a sense of design, is exquisite and clean. The front desk staff are very welcoming and friendly. In particular, the Chinese lady at the front desk was patient and polite, spoke Mandarin very well, and helped us solve many problems. I would like to express my special thanks to her. The bedding is also very comfortable. It can be said to be the best among the many hotels we have stayed in during our trip to Northern Europe. Highly recommend this hotel

The hotel was nice and in a good location. The staff was very friendly and helpful. There was a lot about the hotel experience that I did not like. First, get real room door card keys. The electronic insert key was ridiculous. In a country with a lot of day travel and changing of clothing layers, the key was a hassle to manage and simply not a good concept. Checked into the room, and the mini refrigerator did not work. It was stocked with warm beers, cocktails, and drinks. I expect this to be found in a pre check in room check. I left a note and it was replaced when I returned. I admit, I did not need the mini fridge and did not expect one, but with there being one, I feel this is sloppy room readiness. Although I had the top room type for the hotel, I did not like the bathroom design. Toilet was behind a translucent glass door by the sink and shower open to the room. I prefer doors and not being able to see the figure of someone in the toilet. Finally, I don’t take parking as a given. The hotel has 5 spaces marked for hotel only. I was given a car park sign for the hotel. Did not expect spaces to always be available. When I checked in, the staff swore there should be a spot, but two cars were illegally parked with no hotel pass. Same happened two more days after day trips. Working this after I paid for parking does not help me. If the hotel is going to have designated and clearly posted spots for guest, monitor and enforce them. One evening the hotel van was even using a space, but the other spots were valid hotel guests. But I should not need to bring license plate pictures for the hotel to enforce their parking. Finally, I was surprised there was not even a small heating pot for water to make instant coffee in the room or coffee for guests in the lobby or bar. Just coffee with the full continental breakfast (which I had better breakfast for less price outside the hotel). I think the hotel used the “designer” concept too much and forgot about guest experience. It is in the Marriott offering, but I would sacrifice location for a better overall guest experience.

A good little hostel with the front staff being very friendly. This hostel is not at BSI bus station which is where fly bus airport transfers arrive and depart. It is a 15 minute walk from BSI bus station, but there are many tour buses that stop here. The kitchen and bathrooms were always very clean and you could see someone always mopping or cleaning. The room was very hot so pack light Pyjamas. Also there are no women only dorms!!! I thought I was booking a women only dormitory but men were in there too. One man had booked a man only dorm but obviously they don't have this either. The website and the trip.com descriptions clearly need udpating.